Website not loading properly

[upennick]

Hey there. I have two different installs on my web host, one is a version 2.1.3 install (http://www.nickburrows.com/csiheadstart) and the other is a 1.11.11 install (http://www.eastidahoaging.com). As recently as September 7, the install at http://www.nickburrows.com/csiheadstart was working. I learned on September 20 that it is having problems.

On the surface, it looks like it isn't loading the stylesheets, but in looking at the HTML code that processes, it actually isn't processing any smarty tags and seems to be breaking on those. The eastidahoaging.com website appears to be having the same problems.

What's weirder, is that I cannot load the content manager or the design manager on the 2.1.3 install at all and about 75% of the admin portal doesn't load properly. The 1.11.11 install's admin portal does work, which has lead to me ruling out database issues.

I contacted my web host and they assure me that they didn't make any changes to the PHP configuration.

Are there any thoughts on where I should start to troubleshoot this?

Here's the System Information for the 2.1.3 install:
----------------------------------------------
Cms Version: 2.1.3
Installed Modules:
AdminSearch: 1.0.1
CGCalendar: 2.1.4.2
CGExtensions: 1.53.13
CGSimpleSmarty: 2.1.2
CMSContentManager: 1.1
CMSMailer: 6.2.14
Captcha: 0.5.3
DesignManager: 1.1.1
FileManager: 1.5.2
FormBuilder: 0.8.1.4
Gallery: 2.1.5
LinkMgr: 2.1
MicroTiny: 2.0.3
ModuleManager: 2.0.2
Navigator: 1.0.3
News: 2.50.5
Search: 1.50.2
Showtime2: 3.5.3

Config Information:
php_memory_limit:
max_upload_size: 20000000
url_rewriting: mod_rewrite
page_extension:
query_var: page
auto_alias_content: true
locale:
set_names: true
timezone: America/Denver
permissive_smarty: false

Php Information:
phpversion: 5.5.22
md5_function: On (True)
json_function: On (True)
gd_version: 2
tempnam_function: On (True)
magic_quotes_runtime: Off (False)
E_ALL: 22519
E_STRICT: 0
E_DEPRECATED: 0
test_file_timedifference: No time difference found
test_db_timedifference: No time difference found
create_dir_and_file: 1
memory_limit: 256M
max_execution_time: 120
register_globals: Off (False)
output_buffering: 1
disable_functions:
open_basedir:
test_remote_url: Success
file_uploads: On (True)
post_max_size: 20M
upload_max_filesize: 20M
session_save_path: /hermes/phpsessions (0755)
session_use_cookies: On (True)
xml_function: On (True)
xmlreader_class: On (True)
check_ini_set: On (True)
curl: On

Performance Information:
allow_browser_cache: Off (False)
browser_cache_expiry: 60
php_opcache: Off (False)
smarty_cache: Off (False)
smarty_compilecheck: Off (False)
smarty_cache_udt: Off (False)
auto_clear_cache_age: On (True)
Server Information:
Server Software: Apache/2
Server Api: cgi-fcgi
Server Os: Linux 3.14.77 On x86_64
Server Db Type: MySQL (mysqli)
Server Db Version: 5.6.37
Server Db Grants: Found a "GRANT ALL" statement that appears to be suitable

Permission Information:
tmp: /hermes/bosnacweb02/bosnacweb02bi/b1605/glo.nburrows/csiheadstart/tmp (0755)
tmp_cache: /hermes/bosnacweb02/bosnacweb02bi/b1605/glo.nburrows/csiheadstart/tmp/cache (0755)
templates_c: /hermes/bosnacweb02/bosnacweb02bi/b1605/glo.nburrows/csiheadstart/tmp/templates_c (0755)
modules: /hermes/bosnacweb02/bosnacweb02bi/b1605/glo.nburrows/csiheadstart/modules (0755)
uploads: /hermes/bosnacweb02/bosnacweb02bi/b1605/glo.nburrows/csiheadstart/uploads (0755)
File Creation Mask (umask): /hermes/bosnacweb02/bosnacweb02bi/b1605/glo.nburrows/csiheadstart/tmp/cache (0755)
config_file: 0444
----------------------------------------------

Thanks!

Nick Burrows

[Rolf]

The is a "1" in the top left corner of your website/template. Not sure of this is related but it might be...

[Jo Morg]

And wrt http://www.eastidahoaging.com/ if you look at the source two things seem obvious:
1 - the site does render the head hmtl which usually means that you have some error before CMSMS tries to render it (keep in mind that CMMSM usually renders the head section last);
2 - the body rendering stops at:

Code: Select all

<div id="HomeSlideshow">
<div id="slider"> 
<img src="

which means there is an error there and PHP dies possibly with an error.
Look at the server PHP server logs (make sure that they are properly configured otherwise you might come uup empty). There most likely is a clue to the error.

I contacted my web host and they assure me that they didn't make any changes to the PHP configuration.

Be it as it may, something must have changed... it may even be some content posted on the site by some editor. Errors don't appear magically out of nowhere: something must have changed...

[upennick]

The 1 was me trying to troubleshoot. I just have forgotten to remove that call.

No content was added or changed. I confirmed with the small number of editors.

With both websites, the HTML stops at the first smarty tag call of the body, so it would seem that for some reason the smarty engine isn't working now but it did a couple of weeks ago.

I loaded a WAMP server on my home computer and was able to get the csiheadstaet website working from the files and a database backup on the web host's server, so I am confident that it's not a problem with my CMSMS installs.

I was hoping someone may know what server configurations could make the smarty engine just stop working like that.

Thanks!!

[Jo Morg]

I was hoping someone may know what server configurations could make the smarty engine just stop working like that.

As I said that is a PHP error, without the PHP error logs, I doubt anyone would venture a guess...