[solved] CGFeedback template error

[urbini]

Hi. I have the same problem then topic viewtopic.php?f=7&t=77023&p=334552 . Can someone send me the template CGFeedback::Summary View? Or could you tell me how to solve?
Thanks a lot
Andrea

[chrisbt]

In Design Manager, 'Create New Template' and select type 'CGFeedback::Summary View', set as default.

[urbini]

In Design Manager I can't find the type 'CGFeedback::Summary View', here are the template types I find:
Core::Generic
Core::Page
MenuManager::navigation
Navigator::Breadcrumbs
Navigator::Navigation
News::Browse Category
News::Detail
News::Frontend Form
News::Summary
Search::Search Form
Search::Search Results

[chrisbt]

The module hasn't installed correctly. Was it a fresh install or an upgrade.

IF it was a fresh install I suggest you uninstall (this will remove all your data!) & remove the module , and reinstall.

A bit more complex if it was an upgrade and you have existing feedback...

I could also be an issue with the core install that stopped the module installing correctly. Could you post the System Information here.

[urbini]

It is an upgrade, the module was installed since version 1.x of cmsms.
Below the system information, thanks.



----------------------------------------------

Cms Version: 2.2.2

Installed Modules:

AdminSearch: 1.0.4
CGBlog: 1.15.5
CGContentUtils: 2.2.2
CGExtensions: 1.57.1
CGFeedback: 2.1
CGSimpleSmarty: 2.1.7
CMSContentManager: 1.1.5
CMSMailer: 6.2.14
Captcha: 0.5.5
CmsJobManager: 0.1
DesignManager: 1.1.3
FileManager: 1.6.3
FilePicker: 1.0
FormBuilder: 0.8.1.6
Gallery: 2.3.2
JQueryTools: 1.4.0.3
MicroTiny: 2.2
MleCMS: 2.0-beta1
ModuleManager: 2.1.1
Navigator: 1.0.7
News: 2.51.2
Search: 1.51.2
Showtime2: 3.5.4
SiteMapMadeSimple: 1.2.8
ThemeManager: 1.1.8


Config Information:

php_memory_limit: 256M
max_upload_size: 10000000
url_rewriting: mod_rewrite
page_extension: .html
query_var: page
auto_alias_content: true
locale:
set_names: true
timezone: Europe/Rome
permissive_smarty: false


Php Information:

phpversion: 7.0.24
md5_function: On (True)
json_function: On (True)
gd_version: 2
tempnam_function: On (True)
magic_quotes_runtime: Off (False)
E_ALL: 32759
E_STRICT: 2048
E_DEPRECATED: 8192
test_file_timedifference: No time difference found
test_db_timedifference: No time difference found
create_dir_and_file: 1
memory_limit: 256M
max_execution_time: 120
register_globals: Off (False)
output_buffering: On
disable_functions: dl, passthru, proc_open, proc_close, proc_terminate, shell_exec, system
open_basedir: /home/hotellad/:/opt/cpanel/ea-php70/root/usr:/usr/local/lib/php:/tmp:/etc/pki/tls/certs/ca-bundle.crt:/var/cpanel/php/sessions
test_remote_url: Success
file_uploads: On (True)
post_max_size: 150M
upload_max_filesize: 10M
session_save_path: No check because open basedir active
session_use_cookies: On (True)
xml_function: On (True)
xmlreader_class: On (True)
check_ini_set: On (True)
curl: On


Performance Information:

allow_browser_cache: Off (False)
browser_cache_expiry: 60
php_opcache: On (True)
smarty_cache: Off (False)
smarty_compilecheck: Off (False)
auto_clear_cache_age: Off (False)

Server Information:

Server Software: Apache
Server Api: cgi-fcgi
Server Os: Linux 3.10.0-693.2.2.el7.x86_64 On x86_64
Server Db Type: MySQL (mysqli)
Server Db Version: 5.6.37
Server Db Grants: Could not find a suitable "GRANT ALL" permission, this does not necessarily lead to problems... But if you have problems installing/removing modules or adding and deleting items/pages this could be the cause!


Permission Information:

tmp: /home/hotellad/public_html/tmp (0777)
tmp_cache: /home/hotellad/public_html/tmp/cache (0777)
templates_c: /home/hotellad/public_html/tmp/templates_c (0777)
modules: /home/hotellad/public_html/modules (0777)
uploads: /home/hotellad/public_html/uploads (0777)
File Creation Mask (umask): /home/hotellad/public_html/tmp/cache (0777)
config_file: 0644

----------------------------------------------

[chrisbt]

As the Module didn't upgrade correctly, you need to repeat that process. Either way you need a backup version of your site, pre CGFeedback upgrade.

First check that your backup site is 100% working. Then I would do one of the following:

1. "Not too many Comments" - could be manually reloaded:
- from the new version of the site, uninstall CGFeedback (this will remove all your data) & remove the module, and reinstall.
- Make sure CGFeedback installs correctly including Design Manager showing all template types and the default templates
- manually copy the comments from the backup site into the new site
- May also need to manually edit the created dates in the database (if you use these)

OR

2. Start the entire upgrade process again using the backup site

OR

3. "Way too many comments to copy manually" (bother)
- on the backup site, upgrade core & CGFeedback
- make sure CGFeedback upgrades correctly including Design Manager showing all template types and the default templates
- manually copy the /CGFeedback folder and all CGFeedback tables from the backup site to the new site

Hopefully one of the above will work best for you.

Chris

[urbini]

A few comments so I've done as in 1 and it worked.
Thanks a lot!
Andrea

[chrisbt]

Glad it worked. Could you please mark the question as 'solved' or add [solved] into the subject line. Thanks

Chris

[urbini]

Glad it worked. Could you please mark the question as 'solved' or add [solved] into the subject line.

I've already tried to do this, but didn't manage
Could you tell me how to do it?
Thanks

[chrisbt]

You should be able to edit the subject line at the very top of this page to just add in the text '[solved]'. That's it.

[paulbaker]

I marked [solved]. Sometimes it is not possible for users, I forget why.

[urbini]

Infact I didn't find the way.
Thanks to all!

[Rolf]

The OP can click a button “accept answer” or something at the post that helped him/her the most. It will automatically mark the thread Solved and lock it.