Upgrade from 1.9.4.3 to 1.10.3 Hangs on Step 6

[FCazabon]

System Information
Server Software Apache mod_fcgid/2.3.7 mod_auth_pgsql/2.0.3
Server API cgi-fcgi
Server Operating System Linux 3.10.69-xeon-hst-xeon-hst On x86_64

I am upgrading an old web site to the newest version of CMSMS. Upgrades from 1.4.5 up to 1.9.4.3 have gone smoothly (well, almost, there's a message about nuSoap I got on the Module Manager, but it didn't stop me upgrading further).

Now that I am moving from 1.9.4.3 to 1.10.3, after Step 5 has completed and I click on Continue, the process just hangs there.

I have set the PHP version to 5.4.39 and disabled e_strict and e_deprecated.

Any ideas what could be causing this? Maybe I need to rename one of my Module folders?

[Jo Morg]

A list of the installed modules would help, as well as checking the PHP error log. Check the templates for the deprecated {stylesheet} tag and replace it by {cms_stylesheet}...

[FCazabon]

At the moment I can't get into the admin site (I guess because of the half completed upgrade) so I can't modify the templates and can't say for certain if all these modules are actually installed, but here's the list of folders under the modules folder:

Album
BlankOfTheMonth
Captcha
Cataloger
CGBlog
CGExtensions
CMSMailer
CMSPrinting
CustomeContent
Filemanager
FormBuilder
Forum
FrontEndUsers
MenuManager
MicroTiny
ModuleManager
News
nuSOAP
Printing
Quotes
Search
SelfRegistration
ShopMadeSimple
ThemeManager
TinyMCE

I've sent a request to my web host to find out how I can view the PHP error log.

[Jo Morg]

I've sent a request to my web host to find out how I can view the PHP error log.

That would be good as it can provide some clue into what might be the issue. A question though: did you follow any of the following instructions while upgrading?
http://docs.cmsmadesimple.org/upgrading ... nformation
http://docs.cmsmadesimple.org/upgrading/old-versions

[FCazabon]

Yes, I have been following those instructions (I actually did the upgrade on my local PC before trying it on the live site, so I'm not sure why it didn't work on the live.

I've just renamed a bunch of the folders under modules and the upgrade has gone through!

Not sure which one it could have been causing the problem though.

[Jo Morg]

Yes, I have been following those instructions (I actually did the upgrade on my local PC before trying it on the live site, so I'm not sure why it didn't work on the live.

I would have just copied back the local site and respective db to the live site. It would have taken a lot less time than repeating the whole process and it should be a lot more reliable too (unless you are using FTP to move the files). Just my two cents

[FCazabon]

The problem with doing that was that I had done the upgrade locally some weeks ago and didn't want to lose any new data posted on the site since then.

[Jo Morg]

There are only 3 things that occur to me atm as potential issues:

1. issues with files permissions;
2. issues with differences in PHP versions between your local server and the live one;
3. issues with uploading files via FTP (if that was what you used to move the files);

[FCazabon]

oh well, it was going well, but now I upgraded to version 1.12 and went into the Module Manager and tried to upgrade CGExtensions and now everything is showing just a blank page, the site as well as the admin site.

[Jo Morg]

PHP version on the server?

[FCazabon]

The PHP version is 5.4.39 which is higher than the minimum 5.4.3

[Jo Morg]

Ok that leaves issues with FPT (you still didn't say which method you use to upload the files) and/or other... and we still need the error logs to get to a conclusion.

[FCazabon]

I used my web hosts control panel to upload the file zipped version files, not sure if it uses ftp or some other kind of magic.

My host hasn't yet got back to me on the error logs.

I copied up (using FTP) another CGextensions folder so I am now able to log back into the admin site. The version is 1.31 and says it needs an upgrade, but I'm a bit scared to try upgrading it again

[Jo Morg]

I used my web hosts control panel to upload the file zipped version files, not sure if it uses ftp or some other kind of magic.

That should be safe. Don't use FTP if you can avoid it.

My host hasn't yet got back to me on the error logs.

That's a must, and I hope there are logged errors since the beginning of the incident otherwise it wont be easy (if at all possible) to pinpoint the issue...

[FCazabon]

I found out that the error log was not enabled, so I enabled it, tried to do the upgrade again and got the same problem of it hanging up when trying to display this page:

;http://www.arrivealivett.com/admin/moduleinterface.php***

and now the site is down again

Of course there are no errors in the log file either.

Very frustrating!

Thanks for sticking with me, any ideas you have will be most welcome.