Can not upload files

[cmsmsuser09]

I am having trouble uploading files to some of my sites after I upgrade to 1.11.1 or 1.11.2. If trying to upload files using the file manager it looks like the file has been uploaded - the progress bars goes to 99.77%. There is no error message but the file is not uploaded. When I check the admin log it says the file has been uploaded but checking the server using ftp the file is not there. When using Image Manager to upload a file I get the error message - "File could not be uploaded. This could be a permissions or Safe mode problem?" I have checked every permission and setting I can think of.
I thought it might be problem due to the upgrade so have done a clean install of CMSMS 1.11.2 and am having the exact same issue.

Thought it might be the server but other installs and upgrades on the same server work fine.
Kim

[Rolf]

File owner problems?
"lock" images in the File Manager?

[cmsmsuser09]

I thought it could be file owner problems especially since it was an upgraded site so I did a clean install and left everything at the default but I still can not upload anything using the file or image manager. I can upload files to the uploads/images directory using an ftp client and can then delete the file using file or image manager.

I also find it strange that the admin log file is saying the file has been uploaded.
Thanks
Kim

[Rolf]

Did you check the php error log from your webhost? Anything usefull there perhaps?

Grtz. Rolf

[Dr.CSS]

Did you look in the system info page for any yellow ! or red X..?

[cmsmsuser09]

Everything is good on the system info page.

This is a few lines from my error log:

[Wed Oct 10 09:08:55 2012] [error] [client xx.x.xxx.xxx] PHP Warning: File upload error - unable to create a temporary file in Unknown on line 0, referer: http://www.imotionfitness.com/admin/ima ... _=a6365df9
[Wed Oct 10 09:09:51 2012] [error] [client xx.x.xxx.xxx] PHP Warning: imagejpeg(): Unable to open '/home/imotionfitness/public_html/uploads/images/test/thumb_IMG.jpg' for writing: Permission denied in /home/imotionfitness/public_html/lib/filemanager/ImageManager/Classes/GD.php on line 461, referer: http://www.imotionfitness.com/lib/filem ... %2Ftest%2F
[Wed Oct 10 09:09:57 2012] [error] [client xx.x.xxx.xxx] PHP Warning: Unknown: open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/home/imotionfitness:/usr/local/lib/php) in Unknown on line 0, referer: http://www.imotionfitness.com/admin/ima ... _=a6365df9
[Wed Oct 10 09:09:57 2012] [error] [client xx.x.xxx.xxx] PHP Warning: File upload error - unable to create a temporary file in Unknown on line 0, referer: http://www.imotionfitness.com/admin/ima ... _=a6365df9
[Wed Oct 10 09:14:05 2012] [error] [client xx.x.xxx.xxx] PHP Warning: Unknown: open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/home/imotionfitness:/usr/local/lib/php) in Unknown on line 0, referer: http://www.imotionfitness.com/admin/ima ... _=a6365df9
[Wed Oct 10 09:14:05 2012] [error] [client xx.x.xxx.xxx] PHP Warning: File upload error - unable to create a temporary file in Unknown on line 0, referer: http://www.imotionfitness.com/admin/ima ... _=a6365df9
[Wed Oct 10 09:14:22 2012] [error] [client xx.x.xxx.xxx] PHP Warning: unlink(/home/imotionfitness/public_html/uploads/images/test/IMG.jpg): Permission denied in /home/imotionfitness/public_html/lib/filemanager/ImageManager/Classes/Files.php on line 105, referer: http://www.imotionfitness.com/lib/filem ... hp?dir=%2F
[Wed Oct 10 09:14:22 2012] [error] [client xx.x.xxx.xxx] PHP Warning: rmdir(/home/imotionfitness/public_html/uploads/images/test/): Directory not empty in /home/imotionfitness/public_html/lib/filemanager/ImageManager/Classes/Files.php on line 148, referer: http://www.imotionfitness.com/lib/filem ... hp?dir=%2F
[Wed Oct 10 09:14:29 2012] [error] [client xx.x.xxx.xxx] PHP Warning: unlink(/home/imotionfitness/public_html/uploads/images/test/IMG.jpg): Permission denied in /home/imotionfitness/public_html/lib/filemanager/ImageManager/Classes/Files.php on line 105, referer: http://www.imotionfitness.com/lib/filem ... %2Ftest%2F
[Wed Oct 10 09:14:35 2012] [error] [client xx.x.xxx.xxx] PHP Warning: unlink(/home/imotionfitness/public_html/uploads/images/test/IMG.jpg): Permission denied in /home/imotionfitness/public_html/lib/filemanager/ImageManager/Classes/Files.php on line 105, referer: http://www.imotionfitness.com/lib/filem ... %2FIMG.jpg

[Rolf]

When you change permission of the tmp folder and content to 777.
Can you post a copy of your system information here.

[cmsmsuser09]

Thanks for your reply.
I double checked and the tmp, uploads, uploads>images folders are already set to 777.
BTW- I can create a new directory in the uploads folder using file manager and the new directory has 777 permissions set but can not upload anything. Here is my system information:

Cms Version: 1.11.2
Installed Modules:
CMSMailer: 5.2.1
FileManager: 1.4.1
MenuManager: 1.8.4
ModuleManager: 1.5.5
News: 2.12.9
Printing: 1.1.2
Search: 1.7.7
ThemeManager: 1.1.7
CMSPrinting: 1.0.3
MicroTiny: 1.2.3

Config Information:
php_memory_limit:
process_whole_template:
output_compression:
max_upload_size: 128000000
url_rewriting: mod_rewrite
page_extension:
query_var: page
image_manipulation_prog: GD
auto_alias_content: true
locale:
default_encoding: utf-8
admin_encoding: utf-8
set_names: true

Php Information:
phpversion: 5.3.17
md5_function: On (True)
gd_version: 2
tempnam_function: On (True)
magic_quotes_runtime: Off (False)
E_STRICT: 0
E_DEPRECATED: 0
memory_limit: 128M
max_execution_time: 30
output_buffering: 4096
safe_mode: Off (False)
file_uploads: On (True)
post_max_size: 128M
upload_max_filesize: 128M
session_save_path: No check because open basedir active
session_use_cookies: On (True)
xml_function: On (True)
xmlreader_class: On (True)

Server Information:
Server Api: apache2handler
Server Db Type: MySQL (mysqli)
Server Db Version: 5.0.92
Server Db Grants: Found a "GRANT ALL" statement that appears to be suitable

[Dr.CSS]

Check the unmask, it is default to 022 you may need to use 002 then check settings to see what it says...

[cmsmsuser09]

I had tried that also set it to 000, same result with both. When changed to 002 this is the output from my error log, same as 022.

[Fri Oct 12 14:59:08 2012] [error] [client xx.x.xxx.x] PHP Warning: Unknown: open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/home/imotionfitness:/usr/local/lib/php) in Unknown on line 0, referer: http://www.imotionfitness.com/cms/admin ... _=595b0d11
[Fri Oct 12 14:59:08 2012] [error] [client xx.x.xxx.x] PHP Warning: File upload error - unable to create a temporary file in Unknown on line 0, referer: http://www.imotionfitness.com/cms/admin ... _=595b0d11

Thanks

[Jo Morg]

...PHP Warning: Unknown: open_basedir restriction in effect.

open_basedir protection tweak is a Safe Mode security measure. CMSMS requires that safe mode be disabled.
Edit: I just saw that: safe_mode: Off (False). Not sure where that error actually comes from. Sorry.

[cmsmsuser09]

In system information there is a green check mark besides this setting and my other sites on the same server that are working fine have the exact same settings?

[Jo Morg]

In system information there is a green check mark besides this setting and my other sites on the same server that are working fine have the exact same settings?

Yup. I noticed that after I made the post. I just left the post there with the edit instead of deleting it... better than ghost posts. ... again, my apologies.