FAQ/QA/Helpdesk module

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ZYV
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Posts: 868
Joined: Tue Nov 15, 2005 9:08 pm

FAQ/QA/Helpdesk module

Post by ZYV »

Hi there,

I've been looking for a FAQ module that would support user submissions for my site. Basically, I would like it to work like this: a visitor asks a question via the feedback form, gets the notification and an assigned question ID, site admin also gets an email notification. Visitor can check in from time to time to find out if his question has already been answered. Admin can answer the question and make it public (FAQ should have several cathegories). Note that the initial question may contain some private data so public Q and A should be stored in the separate fields.

I have found those projects:

http://dev.cmsmadesimple.org/projects/servicedesk
http://dev.cmsmadesimple.org/projects/faq

didn't release any files at all.

http://dev.cmsmadesimple.org/projects/pifaq/

.. doesn't support user submissions.

There is a topic http://forum.cmsmadesimple.org/index.ph ... 600.0.html but yet no news.

Is aybody interested in such a module, and are there some module authors who are willing to implement those things this month or to help me to customise their readily made modules and support my modifications? I know PHP, but didn't create any module though.
unsigned double ZYV;
cyberman

Re: FAQ/QA/Helpdesk module

Post by cyberman »

ZYV wrote: Is aybody interested in such a module,
Sounds great  :) ...
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