DTD Version mismatch, cannot import - Files confirmed uploaded

[chris.cantu]

I am having problems with the theme import.  However, I know that the file is being uploaded to the server. I have verified that the file uploads to the tmp/templates_c directory inside the application.  I have also tried several other themes to rule out the theme as the problem.

The files uploaded into the tmp dir are:

• ThemeManager^%%FE^FE9^FE9EAC94%%module_file_tpl%3AThemeManager%3Bimport.tpl.php
• hemeManager^%%02^02F^02F54B24%%module_file_tpl%3AThemeManager%3Bexport.tpl.php
• ThemeManager^%%24^241^241B8E83%%module_file_tpl%3AThemeManager%3Berror.tpl.php

I have spent several days trying to figure this out so I would appreciate any help anyone can offer.

Thanks in advance.

[calguy1000]

If you really want help with your problem or answers to your questions you really need to follow rules.
This includes, but is not limited to:
  a) doing your research first
    - you probably won't get an answer from us if the same question has been answered 1000 times already
    - if we can find the solution in the forum in 30 seconds, why can't you.
  b) posting in the correct forum
    - if you can't find the correct forum, look again.
  c) providing a well written, well explained post,
    - at least put a decent effort into describing your problem
      - have you checked the error logs (don't ask how to to find them, you should know this)
      - copy/paste of the error (or a screen capture)
    - describe the environment
    - describe how you are reproducing the problem
    - describe the history of the site
    - describe the ways you have tried to solve it
    - describe your research

If you don't get a response, this is probably why.

[chris.cantu]

I have been a professional developer for 8 years now and I have NEVER seen such unprofessional behavior on a public forum before. I have researched this topic on your forum and of course tried the solutions mentioned which did NOT work.  Instead of blaming the user, did it ever occur to you that the site, forum, tool is not intuitive?  Its this type of conduct that gives us technology professionals a bad reputation. 

I don't understand why insulting a person who is enthusiastic about your product is necessary.  If helping me with your mediocre CMS tool is not a priority, I am sure there are plenty of other tools I can use.  Thanks for helping rule out CMS Made Simple as possible solution for my needs.

[calguy1000]

I am sorry if you feel insulted
my message is just a standard response I am copying and pasting into any post that is not following the rules.

if there isn't enough information for us to help with, then we cannot help.
And as a developer for 8 years, you should know that, and suppy as much information as you can without having to be asked for it.

[Dr.CSS]

Something as simple as saying what ver. of cmsms it is, theme you tried, how you imported it, what post you were referring to for solutions, would go a long way in helping us reproduce the problem, as this is what we do if it isn't something that has come up before or isn't just a simple fix...

Just from your post I have to wonder where/how you imported it, the folder you refer to, templates_c, is for when the page get called/rendered the system put some information in this folder as a kind of cache so it doesn't have to go to the DB to pull all information every time a page is called...

Just in case you don't know, to import a theme, in the XML format, you go to Layout » Theme Manager and the Import tab then browse your comp. for the XML file then hit the Import button under the browse window, then to Layout » Templates to set it as active, all of this is explained here...

http://themes.cmsmadesimple.org/Download_Themes.html

Sorry for the misunderstanding but it is sometimes hard to help if the problem is not well researched and presented with out enough information to really help, and this happens alot...

A lot of the questions we get can be answered by reading the default content/pages that come with the install...

[chris.cantu]

Gentlemen,

First, I found your "canned" response to be insulting.  The response indicates that the person did not research, know what they are doing, understand grammar, know how to spell or be able to tie their shoes.  The response was overkill to say the least.  I HIGHLY recommend you change the wording.  Posts links to where this problem has been solved before would have been MUCH more helpful.

You two obviously work on this tool very often.  You already understand where the problem areas are and what information you need to resolve the problem.  I being new to the system don't know what information is important. 

I DID read through the documentation and many posts to the forum.  I admit I most likely missed something but what that is, I am unclear.  I thought that is why a forum exists.  I honestly figured it was a common problem and I just needed to be pointed in the right direction.  If you needed more information, a simple post about what information you needed would have sufficed.

The real loss is your service after all.  Those of us who are looking for a potential commercial applications will see responses like these and move onto the next CMS tool.

[RonnyK]

Chris,

on what version are you trying to install the templates, is it latest 1.5.3?

Are you installing using the Thememanager, where you can import by pointing to an XML file, which isnt needed to be in the templates_c folder, as you can point to it directly.

Ronny

[tyman00]

chris -> I could get into it like the other guys. But I will just say take a look at the very first Board at the top of the forum that literally says "README First" The stickied thread at the top of that board is called "How To Submit a Question So You'll Actually Get Help" and it covers what we expect when you post here. Come back with that information and I can bet you'll get some better responses. It's hard to accommodate every last person that comes in here with vague information of their problem. That's why these rules exist. If a poster can't follow them, then people move on to threads where the poster has followed the rules and shows that they have indeed done their homework.

As a professional developer I am sure this isn't your first, second or last forum. I can't think of one single forum I have been to that doesn't have rules posted somewhere. When you are new to the forum it should be automatic that you read those rules and follow them. People are eager to help, (ready for a cliche?) but you have to help us help you. We can't go out and do research for every person that has a problem and post links for them, especially when we don't really know what you did to cause the problem. The information we are asking for isn't unreasonable. Almost any forum that provides support like this one, requests much of the same information and requests that you spend some time doing research. Then when you come to ask for help you explain how to replicate the problem and what you did to try and figure the problem out.

That got longer than I expected. I'm not trying to lecture... just provide some insight.l

[Dr.CSS]

Still no answer to the question of how you imported the template, or what ver. of cmsms you use...

I mean all we are trying to do is replicate the problem so we can offer a solution...