Install process... blank page

[thomahawk]

Hello all!
Install.. Blank page! I too have that problem, but all the suggestions posted do not help so far. I have made a fresh install of CMSMS 1.4.1 (after trying all this with 1.4 with same result) with ftp upload and setting permissions 777 to all the folders suggested in the install-docu. Config.php with permission 666. Then going to /install/index.php only shows up a blank page. I tried install/index.php?debug=1

I also tried "mod_security" in the .htaccess file, (which is empty as it is now on the server) but the result only is error 500 for any http acces on that server. (even the existing and working index.html doesn't come up then anymore)

The server has PHP 5.2.3, Apache 1.3.37 unix, My SQL 4.1.22 client API.

This is my second install on a server. The last one on an other hosting provider went flawless.

The only thing I still could not check out is the error log, as I still can not find it... I am waiting for info from the provider about that. But any more suggestions in the meantime would be apreciated!

Thomas

[alby]

Install.. Blank page!

Have you read sticky post?

Alby

[thomahawk]

Yes. The only point I could still not check is the error log, for the reasons I said, but I did the other suggestions of yours in that post.

[Pierre M.]

Hello Thomas,

Then going to /install/index.php only shows up a blank page.
...
The only thing I still could not check out is the error log, as I still can not find it... I am waiting for info from the provider about that.

Yes, the http logS are the way to diagnose quickly such issues and hosting provider service quality.

Pierre M.

[thomahawk]

Well, I have the log now, but I dont see anything helpful. This is from the raw log:

217.194.50.48 - - [15/Oct/2008:18:32:27 +0200] "GET /cms/install/ HTTP/1.1" 200 5 "-" "Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_4; de-de) AppleWebKit/525.18 (KHTML, like Gecko) Version/3.1.2 Safari/525.20.1"
217.194.50.48 - - [15/Oct/2008:18:33:36 +0200] "GET /cms/install/index.html HTTP/1.1" 404 - "-" "Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_4; de-de) AppleWebKit/525.18 (KHTML, like Gecko) Version/3.1.2 Safari/525.20.1"
217.194.50.48 - - [15/Oct/2008:18:33:46 +0200] "GET /cms/install/index.php HTTP/1.1" 200 5 "-" "Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_4; de-de) AppleWebKit/525.18 (KHTML, like Gecko) Version/3.1.2 Safari/525.20.1"
217.194.50.48 - - [15/Oct/2008:18:34:54 +0200] "GET /cms/ HTTP/1.1" 302 5 "-" "Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_4; de-de) AppleWebKit/525.18 (KHTML, like Gecko) Version/3.1.2 Safari/525.20.1"
217.194.50.48 - - [15/Oct/2008:18:34:54 +0200] "GET /cms/install/ HTTP/1.1" 200 5 "-" "Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_4; de-de) AppleWebKit/525.18 (KHTML, like Gecko) Version/3.1.2 Safari/525.20.1"
217.194.50.48 - - [15/Oct/2008:18:35:01 +0200] "GET /cms/install/index.php HTTP/1.1" 200 5 "-" "Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_4; de-de) AppleWebKit/525.18 (KHTML, like Gecko) Version/3.1.2 Safari/525.20.1"

Can someone help please?

[alby]

Well, I have the log now, but I dont see anything helpful. This is from the raw log:

This is a access_log, you must look in error_log

You can get cmschecksum.php, upload in your cmsms root and call it from browser
Upload your checksum (full or base) from download page of cmsms and check for your installation

Alby

[thomahawk]

The error log shows:
[Wed Oct 15 18:33:36 2008] [error] [client 217.194.50.48] File does not exist: /usr/local/cpanel-home/ftp006/public_html/404.shtml
[Wed Oct 15 18:33:36 2008] [error] [client 217.194.50.48] File does not exist: /usr/local/cpanel-home/ftp006/public_html/cms/install/index.html

It says me even less...

[thomahawk]

when I go to the homepage with just /CMS/ it redirects automatically to /CMS/install/ but then comes the blank page, same as with /CMS/install/index.php

Thomas

[thomahawk]

Alby, cmschecksum alsobrings up only a white page.... 

Thomas

[alby]

Upload a file php with:

Code: Select all

<?php
phpinfo();
?>

Alby

[thomahawk]

The cms/phpinfo.php does work (I did that already before). For what should I look here?

Thomas

[Pierre M.]

Hello again,

Notice : Safari is not a supported admin browser today.
http://wiki.cmsmadesimple.org/index.php ... quirements

when I go to the homepage with just /CMS/ it redirects automatically to /CMS/install/ but then comes the blank page, same as with /CMS/install/index.php

Could you show http logS with /cms/install/index.php&debug=1 ? And "view source", page info, anything interesting from the browser.
Have you talked with your hosting provider ? Could the webserver be not-that-PHP-enabled ? (I mean : default to .html and skips .php)

Pierre

[thomahawk]

Hello Pierre

Regarding Safari, I didn't come across anything yet that did not work with Safari. Also my previous CMSMS 1.4 installations worked smoothly with Safari, but I will try it with Firefox, as you suggested.

For the &Debug=1 request, the result is an error message "...&debug=1" not found on this server.

You may be right, it could be a hosting problem. I suppose I should be able to see whats running with phpinfo.php, for what should I look here? Additionally I will contact the provider about that.

Thomas

[Pierre M.]

Does another session enabled PHP-SQL application like PhpMyAdmin work in the same context ?

BTW, trace each test with http logS.

Pierre

[thomahawk]

Well, at the moment I go with suggestions of the provider. They tried the install in a fresh account of the same environment and it works there, so it seems here is something wrong in the original account, even they can not explain it.

Thanks