Hi there,
At some point over the last week or so the online forms on my site have stopped sending emails. I have been using CMSMailer mailer method set to sendmail (smtp has never worked, mail doesn't seem to work either). I haven't done any upgrades recently and my host says there weren't any changes on the server side that might explain it.
There are a lot of posts on this already and one of the first responses is "does the CMSmailer test message work". Well I'm not sure. I send the test message and it returns to the CMSMailer page without any error message. But I never receive any email. There are also no errors produced when the form is submitted, the user gets the submission page.
I have asked the hoster to check the email logs to check whether any email is actually being sent. Other than that I don't have any clue what to do. Any suggestions?
The hoster also asked if there was any way they can test the script. As it is all done in CMSMS I just directed them to one of the forms. Is there anything else I can suggest to them?
Thanks
Gillian Hesse
FormBuilder not sending email (another one?)
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Gillian.Hesse
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- Location: Nijmegen, NL
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calguy1000
- Support Guru
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Re: FormBuilder not sending email (another one?)
Well, CMSMailer stuff is simply a wrapper around the very popular phpmailer library.
If the CMSMailer test message doesn't work (if you don't receive the message) then it's one of 3 things:
1) A problem with your CMSMailer settings (ask your host what you should be using to send out email)
Also make sure that the from address is valid, and from a domain local to that host.
i.e: you probably can't set the from address to myname@hotmail.com, because that would imply relaying,
and hosts shouldn't let you do that.
2) Some problem on the hosts side
3) The message is actually being sent but maybe it's getting interpreted as spam
If the CMSMailer test message doesn't work (if you don't receive the message) then it's one of 3 things:
1) A problem with your CMSMailer settings (ask your host what you should be using to send out email)
Also make sure that the from address is valid, and from a domain local to that host.
i.e: you probably can't set the from address to myname@hotmail.com, because that would imply relaying,
and hosts shouldn't let you do that.
2) Some problem on the hosts side
3) The message is actually being sent but maybe it's getting interpreted as spam
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Please post system information from "Extensions >> System Information" (there is a bbcode option) on all posts asking for assistance.
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If you can't bother explaining your problem well, you shouldn't expect much in the way of assistance.
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Gillian.Hesse
- Forum Members
- Posts: 37
- Joined: Thu Nov 08, 2007 1:29 pm
- Location: Nijmegen, NL
Re: FormBuilder not sending email (another one?)
Thanks Calguy - that was quick.
I am assuming that it isn't 1) as the forms have been up, running and working for some time now. I know that smtp doesn't work (although I haven't worked out why yet) but sendmail was working fine.
I'm waiting to hear from the hoster whether the emails are actually going out.
I am assuming that it isn't 1) as the forms have been up, running and working for some time now. I know that smtp doesn't work (although I haven't worked out why yet) but sendmail was working fine.
I'm waiting to hear from the hoster whether the emails are actually going out.
