[solved] 500 error on install/index.php with 1and1.com SHARED hosting

Help with getting the CMS CORE package up and running. This does not include 3rd party modules, PHP scripts, anything downloaded via module manager or from any external source.
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pgevaluation
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Joined: Tue Feb 05, 2008 12:44 am

[solved] 500 error on install/index.php with 1and1.com SHARED hosting

Post by pgevaluation »

For the benefit of anyone trying to install CMSMS on 1and1.com shared hosting and receiving a 500 error when attempting to execute the install/index.php script:

I installed v1.2.3 of CMSMS by following the shell installation guide at http://wiki.cmsmadesimple.org/index.php?title=User_Handbook/Installation/Shell_Install&printable=yes
I transferred the file using putty.exe (find it on the web) and un-tarred it on the server. Everything seemed to go ok through step 2 of the install guide.

I used my ftp client (fireftp) to rename the top level directory to just cms (no version info) for brevity.

I used the ftp client to set the permissions of the files and folders as shown in step 4 of the guide.

I then created a blank config.php file in my text editor and used my ftp client to transfer it to directory cms and chmod it to 666.

I then created a MySQL database using the 1and1.com control panel, and noting all the settings it provided.

That took me through step 6 of the guide, with no problem!

Upon attempting to execute the install script
http://mysite.com/cms/install/index.php
I received a 500 Internal Server Error.
Blech!

I read the forum and tried various things like creating a .htaccess file with one line:
SecFilterEngine Off
and then replacing it with an empty .htaccess file (which I left there)

and changing permissions on files and folders to the values discussed in the forum, namely:

chmod 711 tmp/templates_c
chmod 711 tmp/cache
chmod 711 uploads
chmod 711 uploads/images
chmod 711 modules
chmod 711 install
chmod 644 install/install.php

and then:
chmod 771 admin
chmod 711 admin
chmod 771 admin <= final state

Nothing seemed to help.

I then emailed 1and1.com and advised them of what I was trying to do. They replied fairly promptly asking for CMSMS requirements, which I provided from the wiki http://wiki.cmsmadesimple.org/index.php/User_Handbook/Installation/Requirements.

They replied again saying not much that really helped, but noting that "PHP tokenizer is not supported" on their shared hosting. That may be a problem down the road, but should it affect this!?

Today, I tried accessing install/index.php again, and it all just worked. Magic, that!

Be patient. Email 1and1.com support. It might just take time for their system to configure something.

Good luck! I hope this helps someone. It appears it IS possible to do the install on 1and1.com shared hosting. It remains to be seen whether it will work without "PHP tokenizer support".
Last edited by pgevaluation on Tue Feb 12, 2008 11:26 pm, edited 1 time in total.
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