FromBuilder submit error

[cnymike]

Just using the default installation of FormBuilder, I cannot submit a form using the Sample Form provided with the install.

I've entered a valid email address in the configuration but when I add a page, insert the code to access the form and then visit the form and submit, I get the error

Sorry! There was an error handling your form submission.

The error is so generic I don't know where to begin searching for clues. Any thoughts on this? Could it be related to all the permissions problems I was having trying to get this installed in the first place?

UPDATE: I've been thinking that maybe the problem lies in the configuration of CMSMailer Module so I went in to have a look. I think I have it configured correctly but if someone could verify, I'd appreciate it.

MailerMethod: smtp
SMTP Host Name: smtp.mydomain.org
Port of SMTP server: 25
From address: postmaster@mydomain.org
From username: Michael
Sendmail location:/usr/sbin/sendmail
SMTP authentication: checked
Username: myUsername
Password: myPassowrd

When I enter a test email address and submit, it returns me to the CMSMailer Module page and appears to send the email. but the email never comes.

I've also installed the CMSMailer code on a test page and when I fill out the contact form and submit, the page reports that the email was successfully sent, but I never get the test email.

What's the likely culprit?

[cnymike]

I've gotten the CMSMailer test email to work now. Apparently there was just a rather lengthy delay receiving the email.

I am still unable to receive email sent from the ContactForm or sample FormBuilder form however. The ContactForm page says that the email was sent but it does not come. I've cleared the cache (not sure if this has any impact whatsoever or not but it was about the only other thing I could think of doing) which has not helped. Same with FormBulder... submitting the form seems to work, but the form is never received.

Any ideas?

[cnymike]

I -think- I've solved the mystery.

Apparently I was specifying an "email sent from address" in the FormBuilder module that was not a domain email address. So it was presumably being "dismissed" as a legitimate address and nothing was being sent. That's the only conclusion I can reach since whenever I change that address to anything other than a domain address, it fails to work.

[hesaa]

I had a similar problem, receiving error messages when submitting information through Form Builder.  Our internal staff ("Email to Set Addresses") were receiving e-mails fine, and the results were writing to the FormBrowser database without a problem, whether the error message appeared or not.  However, registrants with external e-mail addresses were not receiving e-mails ("Email to User-Supplied E-mail Address") and were receiving the same error message you listed above.

I played with the configurations in CMSMailer, including the Mailer Method, SMTP Host Name, and From address - none of this seemed to work.

From there, I also changed the "Email Sent From Address" to a real domain address - this did not work either.

Eventually, we found out that our web server was not on the "Relay Allow" list for our mail server, which was stopping our web server from directing e-mails to outside addresses.

In other words, this did not turn out to be a problem with CMS and was an issue with our e-mail configurations.  If you are encountering this (unfortunately vague) submission error message, there is a chance you might have to look outside the (CMS) box for a solution!

I hope this helps someone out who may be pulling their hair out over this in the future.