contact us page error

[GIM]

Hi,

When testing the "contact us" form I get the following message -

Sorry, the message was not sent. The server may be down!

Can anyone shed any light on this ? the server is fine. All else on the site works fine just not the contact page ..

any suggestions welcomed

Thanks

[Pierre M.]

Hello,

are you using the Feedback Form module ?
Is your PHP installation ok to send emails ? Can it send a mail without CMSms ?

May be you can use FormBuilder and FormBrowser to keep all data in a database and don't mess with email handling ?
Pierre M.

[GIM]

Hi

sorry for not being very clear in my post. The problem is with the  contact_form tag that I have inserted into a page.

The tag is - {contact_form email="yourname@yourdomain.com"} with the email/domain info filled in .

any suggestions ?

And thanks for answering the first post!

Regards

[Pierre M.]

As I don't know the contact_form tag, I have searched the wiki and I have found this :
http://wiki.cmsmadesimple.org/index.php ... /CMSMailer
It this what you are speaking about ? If yse, what about the included test ?
Please check you PHP hosting mail capabilities too.
Pierre M.

[Dee]

The contact_form tag (@Pierre M: it's a plugin in the default install) uses PHP's mail function to send the mail. It will give the error message when this fails.

PHP's mail function doesn't work/isn't configured correctly on your server - try the Feedbackform or FormBuilder module to create a contact form.
These modules use CMSMailer to send the mail, which has more options and configuration possibilities.

Regards,
D

[GIM]

Thanks for the help, very welcomed!

I built a contact form with "formbuilder" and configured "CMSmailer", I received a test mail the first time I used the test facility. When testing the actual form on the website I did not receive any emails? do I need to link the form and the mailer ? 

Also is there a way to reduce the size of the "text area" Template in formbuilder to resemble the "text area" template used by the "contact_form" tag?

Many thanks for your patience and help

Gim