Sorry! There was an error handling your form submission.

[webguru]

I have a simple form. 3 fields:
1. Full Name
2. Email Address
3. Question
And the SUBMIT button.

Now that we are live, the hosting and email has been transferred to the new web hosting company. I've successfully added the new hosting's email SMTP settings and I receive the test fine.

I realized that my forms were not being received because I didn't have the email address created in each of my forms.

So I followed the Sample Contact form included in the Form Builder and set up my "Send It" field exactly as it is in the sample.

When the form didn't have the email address, it forwarded to the "Success" page properly, I just didn't receive the form in an email.

When I add the email field to the form, I get the "Sorry! There was an error handling your form submission." error and no form email received.

Here is my "Send it" field info:
Field Name: Send it
Field Type: *Email Results to set Address(es)
Email Subject Line: Quick Form from Website
Mail Addressing: Normal ("To" recipients)
From name for email: Admin
From address for email: admin@xxx.org
Address(es) to email as Carbon copy (CC). Use commas to delimit multiple addresses.: BLANK
Destination Email Address: info@xxx.org

Once the Send it field is added, I get this: Sorry! There was an error handling your form submission.

Appreciate your help.

[webguru]

I fixed it. I didn't set the email settings in the "Global Settings", only in the CMS Mailer, plus I had to set the Send It field.

The email comes in unformatted. Upon looking at the Submission Template of the form, the info has a <br> at the end. Here's a sample:

{if $fld_54 != "" && $fld_54 != "[unspecified]" }<strong>First Name</strong>: {$fld_54}<br />{/if}
{if $fld_55 != "" && $fld_55 != "[unspecified]" }<strong>Last Name</strong>: {$fld_55}<br />{/if}
{if $fld_56 != "" && $fld_56 != "[unspecified]" }<strong>Business Name</strong>: {$fld_56}<br />{/if}

Is it an email client problem? I would like the information to not be one long paragraph.

Thanks

[webguru]

The other forms didn't work, so what I did was exported the working form to XML and reimported it. Once I edit the fields and deleted the ones I didn't need, it worked.

Now if i can just figure out where to change the Email Subject.

[paulbaker]

Now if i can just figure out where to change the Email Subject.

Try Extensions > Form Builder > click form > Send To > "Email Subject Line:"