Frontendusers - Some people login twice

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boscopup
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Frontendusers - Some people login twice

Post by boscopup »

My first CMS site went live earlier this week, and I just got one user that said she has to login twice. No one else has reported the problem, and I can't reproduce it with Firefox or IE. So I'm guessing it's something to do with the user's settings? Anyone have any idea what could possibly cause that?
calguy1000
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Re: Frontendusers - Some people login twice

Post by calguy1000 »

the feusers module has been torture tested on sites with 10,000+ users and this problem was never reported.  I don't understand what could cause this.... what percentage of users are having a problem? if it's 1% or below, it's probably I/O problems.
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boscopup
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Re: Frontendusers - Some people login twice

Post by boscopup »

I've asked the members to let me know if they're having problems with it, and now we're up to 3 people that have reported the problem. I'd guesstimate the number of users to be about 60-70 probably.

They all use one username/password - they don't have individual ones. Could that have something to do with it? Giving them each a username/password is not a possibility. It's a dog club, and they have enough trouble remembering the username/password they've had for years and years and years - many of the users are not computer literate. If they each had a username/password, I'd constantly be getting e-mails from people who can't remember their username/password and don't know how to work the system that's in place to remind you, and I'd also have trouble keeping up with new members. It'd just be a logistical nightmare for me and the members. :)
calguy1000
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Re: Frontendusers - Some people login twice

Post by calguy1000 »

well, if all of your users are logging in to the same user and password, that would cause problems.  Currently if one of the users clicks "Logout" all of the currently logged in users would be logged out as the user id is all the same.

feusers isn't going to work very well with shared accounts like this.
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boscopup
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Re: Frontendusers - Some people login twice

Post by boscopup »

Ugh! Ok, thanks. :)
calguy1000
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Re: Frontendusers - Some people login twice

Post by calguy1000 »

boscopup wrote: They all use one username/password - they don't have individual ones. Could that have something to do with it? Giving them each a username/password is not a possibility. It's a dog club, and they have enough trouble remembering the username/password they've had for years and years and years - many of the users are not computer literate. If they each had a username/password, I'd constantly be getting e-mails from people who can't remember their username/password and don't know how to work the system that's in place to remind you, and I'd also have trouble keeping up with new members. It'd just be a logistical nightmare for me and the members. :)
Things can be done to fix the 'lost password' stuff (i.e.: captcha, etc).  but I would recommend that users each have their own username and password.  For new members, you can use selfregistration.

You'd be surprised, most people are accustomed to the concept of usernames and passwords now, and although we all re-use the same usernames and passwords over and over again, even my 80 year old grandmother is using msn messenger, sending and receiving emails via hotmail, and doing online banking.
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boscopup
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Re: Frontendusers - Some people login twice

Post by boscopup »

I'll have to talk with the club members about it. One problem I forsee, even with self-registration, is that I have to sync up with the membership person so I have some clue who *is* a member, or else put the acceptance of self-registration on the membership person herself (I do love to divy out the duties... the main reason I'm using a CMS, and one of the biggest reasons I chose CMSMS - my admin people can figure it out!).

And there would be benefits to having individual memberships - like people could sign up for classes online, which would be handy. I just have no time to actually code that up. But hey, I can dream about one day in the future...
boscopup
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Re: Frontendusers - Some people login twice

Post by boscopup »

Ok, new info... I'm thinking this may be something going on with the server itself... So far, everyone who has had the problem said that if they leave the browser window open and try to login again later (after going to other sites), they only have to login once. But then someone else told me she had to login twice when getting into a non-CMSMS section which is password protected by htaccess (ie, this section has absolutely nothing to do with CMSMS - it's completely outside).

Weird...
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