Products - Hierachy - working? or am I crazy :)

[zaidcrowe]

Hey Guys,

Using - cmsms 1.11.9, and products 2.20.1 - I just cannot get my head around the hierarchy!

I've created a hierarchy like so:

Dell
- Server
- Power Management
IBM

Ive created a product and assigned it to the hierarchy: Dell | Server.

I've then created a page, and used the tag {Products action="hierarchy"} in it.

Visiting a page shows me the entire hierarchy - but I can't seem to drill down, if I click Dell - I get a blank page (ok - nothing assigned to it - makes sense) - if I clicker Server - I also get nothing.

I've not touched any of the Products module settings, and caching is off everywhere.

Feels like im misunderstanding the functionality - can any one explain further?

[calguy1000]

Just tested, it works fine here.

Are you sure your products are 'published' and not 'draft'.

[zaidcrowe]

yeah

this is weird!

what should I see at the end of an hierarchy - a summary view of the products within...?

[calguy1000]

In the (prototype) hierarchy report, if there are items in that hierarchy then the list item will be a link to a summary view for that hierarchy, and will contain the count (3) etc. of the number of items that should be displayed.

[zaidcrowe]

Ok - anything else I can tell you that might help?

Here's a screen rec of the process - incase im missing something - this is done with a fresh install of everything - I've tried php version 5.3.20 and 5.4.10

edit: forgot the link! https://www.dropbox.com/s/bvz201m79yo4i ... adband.m4v

[calguy1000]

The problem is not with the hierarchy view... as the link is working, and the URL is changing. Looks like the problem is with your summary view.

Try resetting the summary template to factory defaults.... or check your page template to make sure nothing funky is preventing module actions from being displayed.

[zaidcrowe]

ok done - this was a fresh install so the summary view was the original any way, but i did create a new one to be sure

I also reduced the page template to just a {content} tag - same result :/

I can pm you creds to an online version if that helps?

[zaidcrowe]

So for anyone interested - I had a listit2 module with a URL prefix of products which stopped the pretty urls working there magic and "breaking" the summary view

Thanks to calguy for working through this for me!