SITE NOT WORKING - HELP, Please

themapplz · Post by **themapplz** » Thu Nov 01, 2012 8:19 am

I really love CMSMS but i'm stuck here with a major issue and I can't resolve the issue.

The site is not loading. At all. Chrome just gives me a grey page 'No data Received' as do all other browsers.

I have reinstalled completely and it worked for a while and then it stopped working again.
I removed the .htaccess file and it worked for a while and then it stopped working again.
The host replies that all servers are running with no issues.

What can be the reasons the site is not loading?

ALL help is really appreciated! The client is frustrated and I'm clueless where to troubleshoot. I'll be happy to answer all questions in order to locate the bug

All the best

uniqu3 · Post by **uniqu3** » Thu Nov 01, 2012 8:38 am

First it would help when you would provide Information See: http://forum.cmsmadesimple.org/viewtopi ... =40&t=2661) about your Server and CMS, like which CMSMS, Modules Version have you installed, PHP Version...

If you have apache and php error logs enabled it is possible you could find a answer there (if not ask your provider to enable these).

You could also set $config['debug_to_log'] = 1; in your config.php, could help in finding your Problem.

themapplz · Post by **themapplz** » Thu Nov 01, 2012 9:04 am

Sure thing. Thanks!
I'm running:

Server
php 5.2.17
mysql 5.0.67
apache 1.3.33

cmsms 1.10.3

Modules installed
AceEditor
AdvancedContent
CartMadeSimple
Cataloger
CGEcommerceBase
CGExtensions
CGPaymentGatewayBase
CGQuickPay
CMSForms
CMSMailer
CMSPrinting
CMSSimplepie
CodeMangler
ContentAliases
FileManager
FrontEndUsers
Gallery
MenuManager
MicroTiny
ModuleManager
News
PaymentMadeSimple
Search
SEOTools2
ShopMadeSimple
SiteMapMadeSimple
TemplateExternalizer
ThemeManager
TinyMCE
TruetypeText
XtendedScripts

Last lines in the erorr log - keeps telling me files don't exist, but they do. I used to run the site in a subfolder v3/ but i have removed all references to that folder both in the db and in the files. It's weird, it runs for some time and then it stops running.

[Thu Nov 1 09:36:10 2012] [error] [client 202.167.159.117] File does not exist: /home/d/a/sv_danishdocumentarycom/favicon.ico
[Thu Nov 1 09:37:58 2012] [error] [client 77.215.79.1] File does not exist: /home/d/a/sv_danishdocumentarycom/favicon.ico
[Thu Nov 1 09:38:04 2012] [error] [client 77.215.79.1] File does not exist: /home/d/a/sv_danishdocumentarycom/favicon.ico
[Thu Nov 1 09:38:11 2012] [error] [client 77.215.79.1] File does not exist: /home/d/a/sv_danishdocumentarycom/favicon.ico
[Thu Nov 1 09:38:18 2012] [error] [client 77.215.79.1] File does not exist: /home/d/a/sv_danishdocumentarycom/favicon.ico
[Thu Nov 1 09:38:18 2012] [error] [client 69.171.229.112] File does not exist: /home/d/a/sv_danishdocumentarycom/v3/uploads/images/Gallery/slider/LOVE-ADDICT_FANTASY_DANISHDOC_BANNER.jpg
[Thu Nov 1 09:47:01 2012] [error] [client 66.249.66.56] File does not exist: /home/d/a/sv_danishdocumentarycom/lectures/
[Thu Nov 1 09:56:57 2012] [error] [client 77.215.79.1] File does not exist: /home/d/a/sv_danishdocumentarycom/info.php

Hope this helps!

Jos · Post by **Jos** » Thu Nov 01, 2012 10:31 am

themapplz wrote:I used to run the site in a subfolder v3/ but i have removed all references to that folder both in the db and in the files.

Can you specify everyting what you changed and where?
For example... Do you use mod_rewrite for pretty urls and did you change the htaccess file?

themapplz · Post by **themapplz** » Thu Nov 01, 2012 3:11 pm

I did, in fact, both
but getting the issues i removed the mod_rewrite in the config file and deleted the whole htaccess file..
the site was then up and running again for a while and now it's for some reason not working again - I can't even reach the admin and I know noone has been using the admin backend since then.

Any and all help is REALLY appreciated..!

Thanks so much for your time.

scmcarlos · Post by **scmcarlos** » Thu Nov 01, 2012 4:21 pm

Try to put in admin area the cache pages off .

themapplz · Post by **themapplz** » Thu Nov 01, 2012 6:39 pm

Hi scmcarlos, can you explain?

I can't reach the admin area.. what di I need to do?

themapplz · Post by **themapplz** » Thu Nov 01, 2012 6:54 pm

So for some reason I all of a sudden had access to the admin backend. Didn't touch anything.

What I've done now is clear the cache, as suggested by scmcarlos and..drumroll... the site is back up!

But wait - what can I do now to effectively troubleshoot and not loose the site again?

How can I possibly locate the culprit?

themapplz · Post by **themapplz** » Sat Nov 03, 2012 1:38 pm

Nobody?

The site is down again after about one day of uptime and the server is not reporting any errors.

I'm afraid I'm gonna have to abandon CMSMS if there no one out there to help me toubleshoot.

uniqu3 · Post by **uniqu3** » Sat Nov 03, 2012 2:03 pm

Errors you posted above are apache errors, do you also have php error log?
If not try consulting your hosting provider, any decent provider should be able to track down why your site is crashing if it is caused by some kind of error or loop.
I am afraid without any error message nobody will actually be able to help you.

You could do it slowly and painfully, like creating a copy of your site, disabling all third party modules and plugins and enable these step by step tracking down if any of these might be causing your problems.

Post by **paulbaker** » Wed Nov 07, 2012 12:28 pm

themapplz wrote:i have removed all references to that folder both in the db and in the files. It's weird, it runs for some time and then it stops running.

[Thu Nov 1 09:36:10 2012] [error] [client 202.167.159.117] File does not exist: /home/d/a/sv_danishdocumentarycom/favicon.ico

I guessed your URL from the logs and it looks like you are up and running now?

If not: You have a lot of modules installed. Do you actually use them all? If not I would uninstall those you don't. Did you verify that those modules are compatible with version 1.10.x?

Secondly how did you remove "all references to that folder...in the db" - did you edit the database directly?

I agree with uniqu3, ask for the location of the PHP error log and post that.

To be honest your screen shot looks like a hosting problem rather than a CMSMS problem. Do you have other sites with the same host?

themapplz · Post by **themapplz** » Wed Nov 07, 2012 4:39 pm

Thanks for your answer! - all of you!

I must say the host has been quite problematic, always pushing the blame back to me, the developer. If the site goes down again, I will try to get access to the php error log.
Yes, I did edit the db directly.

And I did also uninstall some of the modules that are not in use.

I posted this as possible future reference for other developers lost in limbo as to where to start troubleshooting. If there were to be some standardized procedure as to how to locate a bug that renders the site completely not loading, I hope this can help others!

I will keep this thread open if the situation unfolds further

Thanks again.

calguy1000 · Post by **calguy1000** » Wed Nov 07, 2012 4:55 pm

The first steps to troubleshooting technical issues with ANY CMS are:

a: Getting a decent error message.
You get these from:
1: Your hosts error logs and access logs (404 errors for images are not important).
If you don't have access to them ask your host. If the host can't provide you error logs for your domain/site then get another host.
2: CMSMS Debug mode... other packages have other ways of retrieving error messages.

b: Understanding the error message
Here YOU need to do research. Often times a bit of googling will tell you what the problem is. Additionally, for fatal php errors PHP usually reports a source code and line number. if you can understand some php, you can sometimes get an understanding of what the issue is.

c: Reproduce the problem consistently
Usually nobody can help you with problems that happen 'randomly'. If it can't be reproduced consistently by others (and especially by you) there is no way anybody can help... They are just 'guessing' and that is wasting everybody's time. Even though it may make you feel good.

d: Provide a well researched, well explained and thorough problem report
if you don't understand the problem, and explain it to others, how can they even hope to help you. if you don't provide the basic information WITHOUT BEING ASKED you're just wasting your time and the time of everybody else.

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