[SOLVED!!!!] Site is Down and Returns "Can't open socket" message

[designer0352]

1/5/2010 Update: I tried to enable the "Site Down Message" in the Global Settings, but that did not work.

This problem started about 2 weeks ago on the website of one of my clients. The site has been running without incident since spring 2009. We are running CMSMS version 1.5.4 on an Apache/Linux based server. This is a hosted account from IX Webhosting. My client has talked with IX about the problem and they say everything is ok on their end. I tend to believe them because I can still log into the CMSMS Admin Console and it is working fine. Also, I have several other CMSMS based sites running on other hosting accounts from IX Webhosting and they are all runining fine.

Does anyone know what could be causing the "Can't open socket" message? I can't help but wonder if the simplest thing to do would be to back up the database and files and upgrade to CMSMS 1.6.6.

I will appreciate your thoughts and suggestions.

Thanks,
Mitch

[Rolf]

Hi designer0352,

1. Tried to Clear Cache at Site Admin >> Global Settings >> Advanced Setup?

2. Got any errors if you set debug on in the config.php?

3. Have you checked the content of the index.php file in the root of the website? Any strange non-cmsms code there?

4. Got a link to the website in case?

5. ...

Regards, Rolf 

[designer0352]

I have not tried any of those suggestions, Rolf. Thanks for pointing me in the right direction. I'll give them a try and post the results.

The site is at baycreek.com.

Mitch

[Rolf]

Hi designer0352

Have you contacted your webhost yet? Might be a serverside problem...

Grtz. Rolf

[designer0352]

Yes, Rolf. IX Webhosting checked the database server and webserver. They say it looks good from their side. It is odd because it is still possible to log into the admin console. I am going to run through your suggestions to diagnose where the problem might be tonight.

Thanks for your continuing interest. I will post my results for others when I have some.

Mitch

[Dr.CSS]

What does the system info page say, have they upgraded the server to PHP5.3?...

[designer0352]

What does the system info page say, have they upgraded the server to PHP5.3?...

Doc, the server is running PHP 5.2.6.

But there is good news today. Last night I cleared the cache and today the site is back online. I have to conclude clearing the cache was the solution because I did not change anything else, although I do not understand why that fixed the problem.

To Dr. CSS and Rolf, thanks so much for your support and interest.

Another satisfied CMS Made Simple customer. 
Mitch
www.CultivatedWeb.com