[solved] Two Post installation errors : can't log in and Par

[jchelpdeskwv]

Good day fellow CMSMSers.

This is my second of many sites, but this one is giving me issues.   Perhaps you will be able to assist in finding the solution.

My first site was hosted in my WAMP5 server with 1.6.5.   For being my first, installation and setup went smoothly.  

This second site is housed at an external server (iPower is the host) using PHP5 and mySQL5.   This is the problem child.

These are the steps I took and the issued faced:
1. Went through the installation process at www.yoursite.com/install/index.php.  I reached the "Congratulations" page.   I had all green marks in the checklist page.  btw, I used the latest downloadable version.
2. I click on "Go to Admin page".   I type in my username and password (which I received via email, so that worked).  But it does not work in either Firefox or Internet Explorer.  Yes, I accept cookies, have javascript enabled, and popups are enabled.
3. I try to go to www.yoursite.com/index.php and I get the following error:

Parse error: syntax error, unexpected '/', expecting ')' in /blah/blah/location/index.php on line 25

I searched this forum for "parse error" "unexpected t_string", found 3 pages but only 3 posts remotely describe my problem. After all, I have not even gotten into the site to install modules, plugins, etc.  

I really appreciate your assistance.  And thank you for this awesome product.  And the kind assistance.

[alby]

I really appreciate your assistance.  And thank you for this awesome product.  And the kind assistance.

Have you checked your integrity installation in installation (step #1)?

Alby

[jchelpdeskwv]

I went back and checked the integrity as suggested, and indeed the issue was a series of files not passing the integrity check.

So I did as suggested in the documentation for the checksum error:  I uploaded the files at issue.  Here is how it went:

I downloaded another fresh copy of 1.6.6 and uploaded from that and still go the error.
I downloaded yet another fresh copy of 1.6.6 and uploaded from that gruop, and still got the error.
Decided to downgrade to 1.6.5 and do a completely fresh install, guess what... still got the same error for the same files.

I cannot find documentation that addresses what to do when the suggestion of reuploading does not fix the checksum error.

And I start to wonder, is it something with the host iPower that is messing with me?

Thanks again.

[replytomk3]

Are you uploading all files one by one, or are you uncompressing the uploaded compressed file by using a File Manager that your hosting provides?

[jchelpdeskwv]

I am uncompressing and sending via  FTP (Filezilla).  The File Manager utility does not allow me to upload folders.

I did try to reload the files that failed the checksum through File Manager, but even that way, they did not pass the checksum test.

I just looked to see if the File Manager has an unzip utility, can't find any.

[replytomk3]

I just looked to see if the File Manager has an unzip utility, can't find any.

Most hosting providers have this function. Look around. There may also be a legacy file manager. If you have SSH access, you can also use that to uncompress a file.

[jchelpdeskwv]

Thank you very much for the suggestion.  After some digging and contacting support, I did find an Archive Gateway that allowed me to unzip/untar.  I was able to pass the checksum check!!

Then I got the all green checkmarks on the other tests.  Yeah!!

But then I was back at square one.  I can't log in.  When I tried to go to the index.php page I get:
500 Internal Error Event
The server encountered an unexpected condition which prevented it from fulfilling the request.
The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log.

Now I am trying to find the error logs in the Control Panel. 

[replytomk3]

You might not get much help from others until you provide the following information:

operating system and version of server
exact version and subversion of PHP (5. what?)
MySQL version
screenshot
and similar

please include all such information, and others will gladly help

[replytomk3]

Also try going down to 1.6. No idea if it will help.

[alby]

Also try going down to 1.6. No idea if it will help.

hummmm.. bad idea

Try to re-install (DB too) now that checksum is ok

Alby

[jchelpdeskwv]

You might not get much help from others until you provide the following information:

operating system and version of server
exact version and subversion of PHP (5. what?)
MySQL version
screenshot
and similar

please include all such information, and others will gladly help

As requested, here is the information:
Provider: iPower.com
Platform
Type Debian
MySQL Version
MySQL Version 5.0.45
Perl Version
Perl 5.8.8
PHP Version
PHP 5.2.2

I just went through the entire process from scratch, all 6 steps listed in the FTP installation.  Instead of doing FTP, I unzipped the file inside the webserver.    Checksum came out fine, checklist came out all green checks.  Database connected.  Success listed on the last page. 

Still cannot log in to the Administrative Page and getting the 500 Internal Server Error message.

[Jeff]

Do you have a .htaccess file, if yes try removing it.

[jchelpdeskwv]

Do you have a .htaccess file, if yes try removing it.

Removed from tmp folder.
Still can't log in and still having 500 Internal Server Error

[replytomk3]

If it was in tmp folder it had no effect. It has to be in root directory.

[jchelpdeskwv]

Update:

In the end, I ended up moving my project inhouse to an apache server.  I attempted all suggestions provided, iPower just did not work with CMSMS.

Thanks for your assistance.