News broke generating URL not found.

[wakewatcher]

I was sure this was working a few days ago.  I can add news articles and edit them etc but when I click on the news title or the more link I get this:

Not Found
The requested URL /cgi-sys/php5.fcgi/bvg/index.php was not found on this server.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

This is my system info.

Cms Version: 1.4.1

Installed Modules:

    * CMSMailer: 1.73.14
    * FileManager: 0.4.1
    * MenuManager: 1.5.1
    * ModuleManager: 1.2.1
    * News: 2.8.2
    * nuSOAP: 1.0.1
    * Printing: 0.2.5
    * Search: 1.5.1
    * ThemeManager: 1.0.8
    * TinyMCE: 2.4.5


Config Information:

    * php_memory_limit:
    * process_whole_template: true
    * max_upload_size: 2000000
    * default_upload_permission: 664
    * assume_mod_rewrite: false
    * page_extension:
    * internal_pretty_urls: false
    * use_hierarchy: false


Php Information:

    * safe_mode: Off (False)
    * phpversion: 5.2.2
    * memory_limit: 128M
    * max_execution_time: Unlimited
    * gd_version: 2
    * session_save_path: No check because OS path


Server Information:

    * Server Api: cgi-fcgi
    * Server Db Type: MySQL (mysql)
    * Server Db Version: 4.1.22

[JeremyBASS]

what does the error log say? 500's throw one... that'd help... no other errors?

[wakewatcher]

hmmm.  I don't see an error log.  I see an "Admin Log" is the Error Log accessible from the admin panel or is it just some file on my host some where.  There was nothing in the Admin Log except info about the edits I've performed as the administrator.
Tell me where to poke and I will.  Thanks. 

[JeremyBASS]

you get 500 error in the server logs... remember there are three main places to troubleshoot... script, server, browser... in this case you know it the server probably caused by the script... so the server could tell you were to start... how to get your logs is something you should ask your host..


hope this helps...

[wakewatcher]

Thanks.  I've sent them a message already.  It may be of interest that I have another instance of cmsms (1.2.3) running on the same host and am not having any issues with news on that instance.

[JeremyBASS]

Well that doesn't not exactly mean anything... but ... the logs would tell us what or why the 500...

(1.2.3) you should probably up date if you can...

I'll check back later after you have some logs to tell us what files are involved when it errors... or you may try this... reupload the files or uninstall and reinstall the mod... always back up our DB... hope this helps

jeremyBass

[wakewatcher]

I've got the hosting outfit looking at it.  Gave them an admin user account to play with it. They haven't offered to send me any logs yet.  Not sure what they did to this point but I no longer get a 500 error but now a vanilla 404 error.  Really seems odd to me since I can view/edit the news item from the admin panel.  Seems to me that it would be the same access issue.

[JeremyBASS]

wow.. becarefull, in my experence I've found hosts know nothing about the ins and outs of scripting just the ins and outs of hosting... but let us know... good luck

jeremy

[wakewatcher]

Hi Jeremy, 

The latest from the hosting outfit is:

"Does this CMS require PHP5/fcgi?"

All I know is that when I installed it there were no 'critical' complaints.  I do see that when I run the system information I get this:

Server Information:

.
.
.
config_file: 0644 Failure

This is the first I've noticed that.  Not sure what that means.  I can change the config.php file to anything i.e. 777 and I still get a failure (X) message.  So three questions.  1) PHP5/fcgi? 2) what's this config file message about and 3) how's the weather over their in the palouse?  (Kind a grey and typical here in Seattle.)

[JeremyBASS]

1) PHP5/fcgi?
I have all my site using php 5 some with /or with out fastCGI
I'd suggest switching if you can as I forgot what was not supported with php4... someone else may remember.. but I'd switch if I was you...

2) what's this config file message about and

with permission for config.php, it will show x for anything were it can be written... you would want to set it at 644... only set at 777 when you are needing to edit the file then change it back... but that would not cause your problem... it's just a security issue

3) how's the weather over their in the palouse?  (Kind a grey and typical here in Seattle.)
Weather is nice.. day is crapy... my server is wigging out on me.. 

did they get those logs... that would point out at least an error... also you could set $config['debug'] = true; ~line 31 in the config.php (one of the time you'd edit it) that may throw some light...

I'm afraid thou I'm going to be stuck doing my server for the next few hours -to- day.. I'll try to get back but may-be some one will pop in and lend a hand before...


jeremyBass

[JeremyBASS]

so did it get worked out?

[wakewatcher]

No but I think I'll upgrade to 1.5 and give that a try.

I also have a couple of 1.3.1 sites up.  Can I upgrade them directly to 1.5 or do I have to do some intermediate upgrades first?

thx.

[JeremyBASS]

>>>Can I upgrade them directly

I don't know.. I'm always foggy on that...

have a great one
jeremyBass

[Pierre M.]

Jeremy is right from the beginning : monitoring the http error log is mandarory when facing an http 500 error.
See http://www.cmsmadesimple.org/support/faq #5
and http://wiki.cmsmadesimple.org/index.php ... quirements #1
Forum rules state to provide this information for diagnosis otherwise it is time wasted for everybody (you and community).

Pierre M.

[wakewatcher]

Pierre M.

First of all thanks for your kind words.  You make one feel so very welcomed here.

I was hopeful that the dump I provided at the beginning was helpful.  As you could have also seen I have been working with my host administrator to work on this.  They are stymied as well.  I am a bit baffled about your brand of encouragement.  I was providing all the information I had and learning all along the way as I did.  See http://www.cmsmadesimple.org/support/faq #7 Item 4. If one is not allowed to ask questions to learn what questions to ask others (their hosting company for example) then I am at a loss at how to proceed. 

Now that I've already taken the brunt of of it could you, while you are at it, provide me a further chide and direct me to where I overlooked reading in the faq (or elsewhere) how to upgrade from installations prior to the immediate previous installation. As stated by others it is not clear.

Finally my sincere apologies to absolutely everyone who's valuable time I have wasted.  Especially Jeremy who put up with my inappropriate questions without even so much as a hint of how utterly and truly insipid I am.