File Manager Troubles - Cannot Upload Files

[nauticalwebd]

I have a customer that has just upgraded to CMSMS, they love it so far but they cannot upload files from their office.  The user permissions are correct, i've checked it on my home pc, they have been able to upload using their home pc's.  What do they have to open up on their business network in order to allow the uploading of files with CMSMS. 

Any help is greatly appreciated.  Thanks.

[viebig]

give us more information, cmsms version, how to reproduce the error, server info

[nauticalwebd]

it's limited to their office so i'm pretty certain that it is a firewall at their local office blocking them but i'm not sure what port may need opened up for it to work properly or what type of other permissions may need changed.

[alby]

it's limited to their office so i'm pretty certain that it is a firewall at their local office blocking them but i'm not sure what port may need opened up for it to work properly or what type of other permissions may need changed.

You say of FTP clent or FileManager module of CMSMS?
It's very different thing ....

Alby

[nauticalwebd]

It's the file manager module for CMS

[alby]

It's the file manager module for CMS

Strange for http protocol.
Have they problems with other uploads (example: attach in webmail or upload in share service) or with CMSMS site only?
Have you look in access/error server logs if you see their connection?

Alby

[viebig]

Do they have a custom internet server, proxy, firewall? Do they use a router or a firewall appliance system? Do they have a admin?

Sounds like a misconfiguration, or extreme security rules. Maybe then can add their site on a trusted zone or something.

Do you have how to be on their office?