CMS Mailer – problems setting mail recipients from VPS server [solved]

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howey
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CMS Mailer – problems setting mail recipients from VPS server [solved]

Post by howey »

I need some help identifying the cause of a gliche I have with a form on a website I have implemented. www.italianbev.co.uk

I have set up the cms mailer and tested the settings, in smtp, mail and send mail modes. They all appear to work on test.

I have then created a contact form and set various addresses for the mail address. This is where it gets tricky. The form is only mailed to external addresses and not any associated with the domain.

ie my own personal mail address recieves the forms the clients bt address recieves the mail but non of the name@italianbev.co.uk addresses recieve mail and I get a failed mail notice. Originally I was using the smtp mode and it returned a failure notice on the site if I used one of the domain emails. This is the tricky bit – the domain is held by the clients IT company and they handle the email through an exchange server. They have then modified the mx records to allow for the website sitting on my server.

If I then set email accounts on the server to the names that they wanted to use, even though they in effect were redundant the form processed and didn't return a failure notice, but the email still failed to send to those addresses.

I then tried the mail and send mail methods, which worked without the "dummy" addresses on the web server and sent the mail to the alternative emails but still failed to send the mail to any addresses associated with the domain.

Is this a setting in the CMS MS I need to alter or is it a server level problem.

I am using 1.1.2 (I know I need to upgrade but I am a bit hesitant to do this until I have practiced on other sites).

Some assistance would be gratefully recieved.
Last edited by howey on Thu May 08, 2008 10:41 am, edited 1 time in total.
calguy1000
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Re: CMS Mailer – problems setting mail recipients from VPS server

Post by calguy1000 »

if CMSMailer can send messages to external addresses, then it's not a PHP or CMS issue.  It's a configuration issue on your server.
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howey
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Re: CMS Mailer – problems setting mail recipients from VPS server

Post by howey »

Thanks for the reply – thought it would be the server, just wanted to double check.
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