I'm having a problem sending a contact form to a customer's site hosted by Ionos.
When I try to send a form from the client's website I receive the following message on the email address provided in the form (email address field). I conclude that SMTP sending retrieves this address as the from address and not the one declared in global settings > mail settings.
"mytrucweb.com" is is the address I provided in the form , not the from adress i provided in global settings > mail settings (smtp)
Code: Select all
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error.
The following address failed:
adresstosend@gmail.com:
SMTP error from remote server for TEXT command, host: gmail-smtp-in.l.google.com (74.125.71.26) reason: 550-5.7.26 This mail has been blocked because the sender is unauthenticate
d.
550-5.7.26 Gmail requires all senders to authenticate with either SPF or D
KIM.
550-5.7.26
550-5.7.26 Authentication results:
550-5.7.26 DKIM = did not pass
550-5.7.26 SPF [[b][size=150]mytrucweb.com[/size][/b]] with ip: [xxx.72.xx.xx] = did not pass
550-5.7.26
550-5.7.26 For instructions on setting up authentication, go to
550 5.7.26 https://support.google.com/mail/answer/81126#authentication n1
9-20020a05600c4f9300b0040e55aabbb3si524986wmq.159 - gsmtp