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Site Just Stopped Working (Using 3rd Party Templates)

Posted: Wed Jul 20, 2022 12:45 am
by extremefightworld
Hello,

I use a template called Marquee I purchased off of https://easythemes.ca/ and things were going fine for years. The other day the site all of the sudden stopped working. I believe I have CMSMS auto updating and I think the update might have affected the site. My website https://extremefightworld.com is now broken. When you try to access the site it doesn't load everything. In the logs I have a bunch of errors and I tried to reach out to the easythemes.ca support but I haven't received a response for days and I doubt I ever will. I'm thinking about moving on from that template if I cannot get any answers but I was just wondering if I simply need to reinstall the files on the web server. Here is some of the errors from the log.
Core Missing Template: MarqueeNewsDetail'+rtrim('')+' 20 Jun 2022 23:53:38
Smarty Error Unable to load template 'cms_template:MarqueeNewsDetail'+rtrim('')+'' 20 Jun 2022 23:53:38
Core Missing Template: MarqueeNewsDetail'||lower('')||' 20 Jun 2022 23:53:37
Smarty Error Unable to load template 'cms_template:MarqueeNewsDetail'||lower('')||'' 20 Jun 2022 23:53:37
Core Missing Template: MarqueeNewsDetail" and "21"="21 20 Jun 2022 23:53:36
Smarty Error Unable to load template 'cms_template:MarqueeNewsDetail" and "21"="21' 20 Jun 2022 23:53:36
Smarty Error cms_template:MarqueeNewsDetail-21+21*01 is an invalid CMSMS resource specification 20 Jun 2022 23:53:36
Core Missing Template: MarqueeNewsDetail' and '21'='21 20 Jun 2022 23:53:35
Smarty Error Unable to load template 'cms_template:MarqueeNewsDetail' and '21'='21' 20 Jun 2022 23:53:35
Core Missing Template: MarqueeNewsDetail and 21=21 20 Jun 2022 23:53:34
Smarty Error Unable to load template 'cms_template:MarqueeNewsDetail and 21=21' 20 Jun 2022 23:53:34
Core Missing Template: MarqueeNewsDetail.9-2 20 Jun 2022 23:53:33
Smarty Error Unable to load template 'cms_template:MarqueeNewsDetail.9-2' 20 Jun 2022 23:53:33
Core Missing Template: MarqueeNewsDetail,'"QnoVale 20 Jun 2022 23:53:32
Smarty Error Unable to load template 'cms_template:MarqueeNewsDetail,'"QnoVale' 20 Jun 2022 23:53:32
Any pointers would be appreciated. Would my assumption that an update to the CMSMS may have broken the template?

Thank you in advance!

Re: Site Just Stopped Working (Using 3rd Party Templates)

Posted: Wed Jul 20, 2022 3:18 am
by DIGI3
There's no such thing as auto updates for CMSMS that I'm aware of, so that's not likely it. My guesses would be:
-corrupt cache file, fix by clearing the cache
-out of disk space
-php version changed by host
-database corruption

PS: easythemes.ca is me - and thanks to your post I was able to discover an issue at my host preventing the form submissions from reaching me. Sorry about that, hopefully they'll have it resolved soon.

Re: Site Just Stopped Working (Using 3rd Party Templates)

Posted: Mon Jul 25, 2022 9:18 am
by velden
Looking at the code errors it seems that some malicious visitor attempted to hack your site.
Probably didn't succeed.

Auto-update may be a feature of your hosting providers' application installer (e.g. Softaculous). Depending on installed 3rd party modules an upgrade may break your site.

Re: Site Just Stopped Working (Using 3rd Party Templates)

Posted: Mon Jul 25, 2022 1:08 pm
by DIGI3
It was a memory issue, there was a 200 meg image trying to be resized multiple times by cgsi that exhausted the available php memory. Replacing that image with a smaller one solved it.