Wysiwyg not showing after moving site
Posted: Fri Feb 24, 2012 9:22 am
I am a complete CMSMS novice (I normally work with Drupal and Wordpress) and I hope I've selected the correct forum to post this in.
I recently moved a CMSMS site from one server to another. I did this by doing a full back up of the whole hosting account in cpanel and then the tech guys at my hosting company set it up in my reseller account.
Previously my client had the TinyMCE WYSIWYG editor showing.
Now they don't.
I reported this to the tech team. I'll paste bits from the email correspondence so you can see what they've tried! Obviously none of this has made any improvement!
First of all they "disable one mod_security rule which was causing issue."
Then they said
"We can see the following error for it :
[Thu Feb 23 11:51:57 2012] [error] [client 117.207.204.180] SoftException in Application.cpp:601: Directory "/home/principl/public_html/modules" is writeable by group, referer: http://www.principledwellbeing.com/admi ... tent_id=15
[Thu Feb 23 11:51:57 2012] [error] [client 117.207.204.180] Premature end of script headers: tinyconfig.php, referer: http://www.principledwellbeing.com/admi ... tent_id=15
"
I asked if they could fix it.
They asked
"Also can you please confirm if the site script is for PHP 5.2 or PHP 5.3"
I said I didn't know!
Then they asked
"You would need to check with the developers of CMS Made Simple to see if there are any issues going between PHP 5.2 and 5.3 "
So is there? Is there a quick fix for this?
Am I posting this in the right place?
Be gently with me, it's the first time I've dipped my toes into CMSMS!
Thanks
Clare
I recently moved a CMSMS site from one server to another. I did this by doing a full back up of the whole hosting account in cpanel and then the tech guys at my hosting company set it up in my reseller account.
Previously my client had the TinyMCE WYSIWYG editor showing.
Now they don't.
I reported this to the tech team. I'll paste bits from the email correspondence so you can see what they've tried! Obviously none of this has made any improvement!
First of all they "disable one mod_security rule which was causing issue."
Then they said
"We can see the following error for it :
[Thu Feb 23 11:51:57 2012] [error] [client 117.207.204.180] SoftException in Application.cpp:601: Directory "/home/principl/public_html/modules" is writeable by group, referer: http://www.principledwellbeing.com/admi ... tent_id=15
[Thu Feb 23 11:51:57 2012] [error] [client 117.207.204.180] Premature end of script headers: tinyconfig.php, referer: http://www.principledwellbeing.com/admi ... tent_id=15
"
I asked if they could fix it.
They asked
"Also can you please confirm if the site script is for PHP 5.2 or PHP 5.3"
I said I didn't know!
Then they asked
"You would need to check with the developers of CMS Made Simple to see if there are any issues going between PHP 5.2 and 5.3 "
So is there? Is there a quick fix for this?
Am I posting this in the right place?
Be gently with me, it's the first time I've dipped my toes into CMSMS!
Thanks
Clare