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Module Manager doesn't install, just shows blank admin template

Posted: Tue Sep 07, 2010 9:28 pm
by deschnell
I try to install or upgrade a module via module manager, and It takes a few seconds, then loads a blank template page with menu above and footer below.  And the module doesn't install.

I've made sure permissions, at least as far as the System Info list shows are correct.

Code: Select all


CMS Version

1.8.2

Installed Modules

CMSMailer

2.0

FileManager

1.0.2

MenuManager

1.6.5

ModuleManager

1.4

News

2.10.6

nuSOAP

1.0.2

Printing

1.1.0

Search

1.6.5

ThemeManager

1.1.1

TinyMCE

2.7.2

CGExtensions

1.19

CGCalendar

1.5.2

CGSimpleSmarty

1.4.5

CGGoogleMaps

1.4.1

JQueryTools

1.0.6

CGContentUtils

1.0

FrontEndUsers

1.8.3

CustomContent

1.5.3

Gallery

1.3.2

Config Information

php_memory_limit:

 

process_whole_template:

false

output_compression:

false

max_upload_size:

2000000

default_upload_permission:

664

url_rewriting:

none

page_extension:

.html

query_var:

page

use_hierarchy:

true

image_manipulation_prog:

GD

auto_alias_content:

true

locale:

 

default_encoding:

utf-8

admin_encoding:

utf-8

set_names:

true

debug:

false

root_url:

http://magrath.ca

ssl_url:

https://magrath.ca

root_path:

/var/www/vhosts/magrath.ca/httpdocs (0775) Success

previews_path:

/var/www/vhosts/magrath.ca/httpdocs/tmp/cache (0777) Success

uploads_path:

/var/www/vhosts/magrath.ca/httpdocs/uploads (0777) Success

uploads_url:

http://magrath.ca/uploads

image_uploads_path:

/var/www/vhosts/magrath.ca/httpdocs/uploads/images (0777) Success

image_uploads_url:

http://magrath.ca/uploads/images

ssl_uploads_url:

https://magrath.ca/uploads

use_smarty_php_tags:

false
PHP Information:

Current PHP Version (phpversion):

 5.2.11 Caution

md5 function (md5_function):

 On (True) Success

GD version (gd_version):

 2 Success

tempnam function (tempnam_function):

 On (True) Success

Magic quotes in runtime (magic_quotes_runtime):

 Off (False) Success

Is E_STRICT disabled in error_reporting (E_STRICT):

Success

PHP Effective Memory Limit (memory_limit):

 32M Success

Maximum Execution Time (max_execution_time):

 30 Caution ?

PHP output_buffering (output_buffering):

 4096 Success

PHP Safe Mode (safe_mode):

 Off (False) Success

File uploads (file_uploads):

 On (True) Success

Maximum Post Size (post_max_size):

 8M Caution ?

Maximum Upload Size (upload_max_filesize):

 2M Caution ?

Session Save Path (session_save_path):

 No check because open basedir active Caution ?

Sessions are allowed to use Cookies (session_use_cookies):

 On (True) Success

Basic XML (expat) support (xml_function):

 On (True) Success

Checking if the httpd process can create a file inside of a directory it created (create_dir_and_file):

Success

PHP register_globals (register_globals):

 Off (False) Success

disable_functions in PHP (disable_functions):

  Success

PHP Open Basedir (open_basedir):

 /var/www/vhosts/magrath.ca/httpdocs:/tmp Caution ?

Test for remote URL (test_remote_url):

Success
fsockopen: Connection ok! Success
fopen: Connection ok! Success

Test ini_set (check_ini_set):

 On (True) Success
Server Information:

Server API (server_api):

apache2handler

Server Database (server_db_type):

MySQL (mysql)

Server Database Version (server_db_version):

5.0.22 Success

Server Software (server_software):

Apache

Server Operating System (server_os):

Linux 2.6.18-92.1.22.el5PAE On i686

Permission Information

tmp:

/var/www/vhosts/magrath.ca/httpdocs/tmp (0777) Success

templates_c:

/var/www/vhosts/magrath.ca/httpdocs/tmp/templates_c (0777) Success

modules:

/var/www/vhosts/magrath.ca/httpdocs/modules (0777) Success

File Creation Mask (umask):

/var/www/vhosts/magrath.ca/httpdocs/tmp/cache (0777) Success

config_file:

0644 Success
It was a 1.6 system upgraded to 1.82 recently.
The ISP is [not really under my control] and not very good, running a plesk admin panel, and hurdles and hoops need to be jumped through to log in to it.

What needs to be done to enable the module manager to function correctly?  I've had this issue on other sites as well.

Re: Module Manager doesn't install, just shows blank admin template

Posted: Sun Sep 12, 2010 1:06 am
by milehigh
Chances are there is something in your error logs that will give you a clue but this looks like it could be a problem:
PHP Effective Memory Limit (memory_limit): 32M Success

See if your host can bump this to at least 64.

Re: Module Manager doesn't install, just shows blank admin template

Posted: Mon Nov 15, 2010 6:08 pm
by manuel
Thx for the suggestion milehigh!
I was having the same problem with only 2 of the modules I wanted to install (NMS & Gallery), all other modules where installing without any issues.
After changing my php.ini settings and restarting the httpd service, it worked like a charm ;D
I guess these 2 modules where a little heavier than the rest...

php.ini:
;;;;;;;;;;;;;;;;;;;
; Resource Limits ;
;;;;;;;;;;;;;;;;;;;

max_execution_time = 60     ; Maximum execution time of each script, in seconds
max_input_time = 120   ; Maximum amount of time each script may spend parsing request data
memory_limit = 64M

Greetings,
Manuel