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AOL emails not recieving formbuilder emails
Posted: Mon Dec 21, 2009 12:58 pm
by buntrosgali
i have set up a formbuilder form and added several email accounts to recieve the information from the form. All emails are recieving it fine except an aol account, which is the most important one to recieve it.
Anyone else had a similar problem with this?
Re: AOL emails not recieving formbuilder emails
Posted: Mon Dec 21, 2009 1:05 pm
by Rolf
Checked the spambox of this account yet?
Or try to disable it, soo you can see if this might be the problem.
Regards, Rolf
Re: AOL emails not recieving formbuilder emails
Posted: Mon Dec 21, 2009 7:19 pm
by tripp
Another thing that you might try is establishing your site as an whitelisted domain with AOL. You need to set up a Term of Service (TOS) agreement with them. This basically means that you have to process and remove people from your system who mark your email as SPAM. There's certainly a PITA factor here, but the deliverability is good. See the AOL site for more details.
Re: AOL emails not recieving formbuilder emails
Posted: Mon Dec 21, 2009 8:25 pm
by Dr.CSS
You may also try sending a test email to it in the CMSMailer admin, just to see if it is form or address/domain problem...
Re: AOL emails not recieving formbuilder emails
Posted: Tue Dec 22, 2009 6:48 pm
by JeremyBASS
i have set up a formbuilder form and added several email accounts to recieve the information from the form. All emails are recieving it fine except an aol account, which is the most important one to recieve it.
Anyone else had a similar problem with this?
Yes I have had that issue... you server is miss configured... this is what my server team got back to me with..
It was a pleasure to work for you. To recap, we investigated why some of your emails are not being delivered to certain domains, among them aol.com.
In aol's case, the maillog contained a URL that I visited that said it was rejected because of DNS.
I've changed the banner for Qmail to be mta.yourdomian.tv. As mail comes from 67.193.255.86 I will create a PTR record that correlates this address with the name mta.yourdomian.com.
As your DNS for this domain is hosted elsewhere, you simply need to create the A record mta.yourdomian.com that maps to the IP address 67.193.255.86.
This should definitely improve the deliverability of your email.
This is most likely why... Hope that helps
cheers
Jeremy