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Pages won't update

Posted: Tue Dec 15, 2009 2:11 pm
by scotch33
Hi,

We have a site running 1.6.6 where we have a editing group in the admin with very cut down permissions.  They are added to individual pages as editors.

However - some of these editors are experiencing intermittent issues witjh editing pages.  They can acees their designated pages and change the content, but click submit or apply has no effect.  However if I try to go in and do the same on my master password there is not problem. 

Additionally once I have been into the page and made a change they are then abl;e to access and edit the page fine. 

I am wondering if it is an issue with chaching somewhere?  Either way - if anyone has come across a similar issue I would appreciate some input.

Cheers

John

Re: Pages won't update

Posted: Wed Dec 23, 2009 11:50 am
by fiddler
I am having a very similar problem.  I have a client with Editor permissions.  He edits a page and hits submit, but the changes don't show.  I log in, clear the cache, the changes show.  I check each page, and it is now showing as it should, so I have given him permissions to clear the cache.  However, I found when I shut down my browser, then bring it up again, I am seeing the old pages, not the newest edits.  Clearing the cache in my computer (as well as my client's) makes no difference.  I have to clear the cache in the CMSMS to be able to see the changes, but I have come to realize the cache only clears temporarily - and only in the computer that is clearing the cache - I've tried it on several different computers.  The changes still show when I bring up the page to edit again, it's just that the pages do not update for viewing.

It has taken me 4 years to convince my client to convert to CMSMS, he's been using it for 2 days now, and he's definitely not impressed.  I need to get this problem fixed ASAP!  Thanks for any help you can think of on this one.

Re: Pages won't update

Posted: Wed Dec 23, 2009 12:49 pm
by Rolf
fiddler wrote: It has taken me 4 years to convince my client to convert to CMSMS, he's been using it for 2 days now, and he's definitely not impressed.  I need to get this problem fixed ASAP!  Thanks for any help you can think of on this one.
I don't have a solution for the source of the problem at the moment, but I have something which might solve the concequences for now  ;)

Automatic clear the cache:
Create a UDT, named clear_cache with the code:

Code: Select all

// Cut out of file: admin/siteprefs.php
	$gCms = cmsms();
	$contentops =& $gCms->GetContentOperations();
	$contentops->ClearCache();
Open Extentions >> EventManager and attach this UDT to an event.
In your case I would try to use ContentEditPost or ContentEditPre.
You have to play with it...

Hope this helps.

Regards, Rolf

Re: Pages won't update

Posted: Wed Dec 23, 2009 3:31 pm
by fiddler
Thanks for the speedy reply - I tried the suggestion, attaching the UDT to both, but it made no difference. 
Here's something else I discovered - if I click on the magnifying glass in the CMSMS Admin section, the pages come up correctly - but there, only.  If I open a new browser window and type in the URL, the old edits appear.  There was no change to this after adding the UDT.  Anything else, anyone?

Re: [SOLVED!] Pages won't update

Posted: Wed Dec 23, 2009 4:28 pm
by fiddler
Well, color me stupid, but the old site, before converting to cmsms was completly static html pages.  I completely forgot abou them and those old pages were still on the server and interferring with the friendly urls.  The server tech pointed out that those old pages could be the possible  problem.  I deleted those pages and now the site works like it should.

Hope my stupidity helps someone else.

Re: Pages won't update

Posted: Wed Dec 23, 2009 4:48 pm
by Rolf
fiddler wrote: It has taken me 4 years to convince my client to convert to CMSMS, he's been using it for 2 days now, and he's definitely not impressed.
I deleted those pages and now the site works like it should.
Great, I hope you will tell your client it wasn't CMSMS which created the problems  :D

@scotch33
Anything we can do for you at the moment?

Regards, Rolf

Re: Pages won't update

Posted: Wed Dec 23, 2009 5:53 pm
by fiddler
Oh, rest assured, I will definitely let him know it was MY idiocy and not in any way the fault of CMSMS.  I find it best to be honest with clients at all times lest problems bite you on the backside later.

I only wish CMSMS could fulfill all my website needs at this time.  For smaller clients like the one I have been discussing in this thread, the cms couldn't be better - it does everything I need it to do, and usually without any glitches or hitches at all.

Unfortunately, I have one very large client whose needs go beyond what CMSMS can deliver and I am in the throes of learning Drupal.  I keep reading on the Drupal site and forum how much easier the latest version is to use and it makes me laugh - if it is easier now, I would have never figured earlier versions out.  They need to take some notes from the CMSMS team to learn what "easy" really is.