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Can not upload to file manager or image manager

Posted: Fri Oct 30, 2009 9:15 am
by bsheppard
Hi all,
I set up cms ms last week for a client of ours for some reason they can not upload files with either the image manager or the file manager.

The below errors are returned:
image manager wrote:     * File could not be uploaded. This could be a permissions or Safe mode problem?
file manager wrote: test.jpg failed to upload successfully
I checked inside php_errors.log on the hosting, it says nothing about file manager, but gives this error for image manager.
php_errors.log wrote: [29-Oct-2009 11:11:24] PHP Fatal error:  Allowed memory size of 33554432 bytes exhausted (tried to allocate 13056 bytes) in /mnt/target03/359755/www.woodpecker-joinery.co.uk/web/conten ... ses/GD.php on line 87
So I set up a ht access file to containing this, to try to fix the problem.
.htaccess wrote: php_value memory_limit 512M
Still no joy. I checked the permissions for the following folders, they are each set to 777
/mnt/target03/359755/www.woodpecker-joinery.co.uk/web/content/uploads/images
/mnt/target03/359755/www.woodpecker-joinery.co.uk/web/content/uploads/
/mnt/target03/359755/www.woodpecker-joinery.co.uk/web/content/tmp/cache


Does anyone have any ideas of how I can fix these two issues, I'd really appreciate it.

My config.php can be found below.

Many thanks,
Ben
config.php wrote: Global Settings in the admin panel)
#after making any changes to path or url related options

#-----------------
#Behaviour Settings
#-----------------

# These settings will effect the overall behaviour of the CMS application, please
# use extreme caution when editing these.  Additionally, some settings may have
# no effect on servers with significantly restricted configurability.

# If you are experiencing propblems with php memory limit errors, then you may
# want to try enabling and/or adjusting this setting.
# Note: Your server may not allow the application to override memory limits.
$config['php_memory_limit'] = '512M';

# In versions of CMS Made Simple prior to version 1.4, the page temp1late was processed
# in it's entirety.  This behaviour was later changed to process the head portion of the
# page temp1late after the body.  If you are working with a highly configured site that
# relies significantly on the old order of smarty processing, you may want to try
# setting this parameter to false.
$config['process_whole_temp1late'] = false;

# CMSMS Debug Mode?  Turn it on to get a better error when you
# see {nocache} errors, or to allow seeing php notices, warnings, and errors in the html output.
# This setting will also disable browser css caching.
$config['debug'] = false;

# Output compression?
# Turn this on to allow CMS to do output compression
# this is not needed for apache servers that have mod_deflate enabled
# and possibly other servers.  But may provide significant performance
# increases on some sites.  Use caution when using this as there have
# been reports of incompatibilities with some browsers.
$config['output_compression'] = false;

#-----------------
#Database Settings
#-----------------

#This is your database connection information.  Name of the server,
#username, password and a database with proper permissions should
#all be setup before CMS Made Simple is installed.
$config['dbms'] = 'mysql';
$config['db_hostname'] = 'server';
$config['db_username'] = 'username';
$config['db_password'] = 'password';
$config['db_name'] = '359755_woodpecker';
#Change this param only if you know what you are doing
$config["db_port"] = '';


#If app needs to coexist with other tables in the same db,
#put a prefix here.  e.g. "cms_"
$config['db_prefix'] = '';

#Use persistent connections?  They're generally faster, but not all hosts
#allow them.
$config['persistent_db_conn'] = false;

#Use ADODB Lite?  This should be true in almost all cases.  Note, slight
#tweaks might have to be made to date handling in a "regular" adodb
#install before it can be used.
$config['use_adodb_lite'] = true;

#-------------
#Path Settings
#-------------

#Document root as seen from the webserver.  No slash at the end
#If page is requested with https use https as root url
#e.g. http://blah.com
$config['root_url'] = 'http://woodpecker-joinery.co.uk';
if(isset($_SERVER['HTTPS']) && $_SERVER['HTTPS']=='on')
{
$config['root_url'] = str_replace('http','https',$config['root_url']);
}

#Path to document root. This should be the directory this file is in.
#e.g. /var/www/localhost
$config['root_path'] = '/mnt/target03/359755/www.woodpecker-joinery.co.uk/web/content/';

#Name of the admin directory
$config['admin_dir'] = 'admin';

#Where do previews get stored temp1orarily?  It defaults to tmp/cache.
$config['previews_path'] = '/mnt/target03/359755/www.woodpecker-joinery.co.uk/web/content/tmp/cache';

#Where are uploaded files put?  This defaults to uploads.
$config['uploads_path'] = '/mnt/target03/359755/www.woodpecker-joinery.co.uk/web/content/uploads';

#Where is the url to this uploads directory?
$config['uploads_url'] = $config['root_url'] . 'uploads';

$config['upload_tmp_dir'] = $config['root_url'] . 'uploads';

#---------------
#Upload Settings
#---------------

#Maxium upload size (in bytes)?
$config['max_upload_size'] = 2000000000000;

#Permissions for uploaded files.  This only really needs changing if your
#host has a weird permissions scheme.
$config['default_upload_permission'] = '664';

#------------------
#Usability Settings
#------------------

#Allow smarty {php} tags?  These could be dangerous if you don't trust your users.
$config['use_smarty_php_tags'] = false;

#Automatically assign alias based on page title?
$config['auto_alias_content'] = true;

#------------
#URL Settings
#------------

#What type of URL rewriting should we be using for pretty URLs?  Valid options are:
#'none', 'internal', and 'mod_rewrite'.  'internal' will not work with IIS some CGI
#configurations. 'mod_rewrite' requires proper apache configuration, a valid
#.htaccess file and most likely {metadata} in your page temp1lates.  For more
#information, see:
#http://wiki.cmsmadesimple.org/index.php ... ty_URL.27s
$config['url_rewriting'] = 'mod_rewrite';

#Extension to use if you're using mod_rewrite for pretty URLs.
$config['page_extension'] = '.html';

#If you're using the internal pretty url mechanism or mod_rewrite, would you like to
#show urls in their hierarchy?  (ex. http://www.mysite.com/parent/parent/childpage)
$config['use_hierarchy'] = true;

#If using none of the above options, what should we be using for the query string
#variable?  (ex. http://www.mysite.com/index.php?page=somecontent)
$config['query_var'] = 'page';

#--------------
#Image Settings
#--------------

#Which program should be used for handling thumbnails in the image manager.
#See http://wiki.cmsmadesimple.org/index.php ... ge_Manager for more
#info on what this all means
$config['image_manipulation_prog'] = 'GD';
$config['image_transform_lib_path'] = '/usr/bin/ImageMagick/';

#Default path and URL for uploaded images in the image manager
$config['image_uploads_path'] = '/mnt/target03/359755/www.woodpecker-joinery.co.uk/web/content/uploads/images';
$config['image_uploads_url'] = $config['root_url'] . '/uploads/images';


#------------------------
#Locale/Encoding Settings
#------------------------

#Locale to use for various default date handling functions, etc.  Leaving
#this blank will use the server's default.  This might not be good if the
#site is hosted in a different country than it's intended audience.
$config['locale'] = '';

#In almost all cases, default_encoding should be empty (which defaults to utf-8)
#and admin_encoding should be utf-8.  If you'd like this to be different, change
#both.  Keep in mind, however, that the admin interface translations are all in
#utf-8, and will be converted on the fly to match the admin_encoding.  This
#could seriously slow down the admin interfaces for users.
$config['default_encoding'] = 'utf-8';
$config['admin_encoding'] = 'utf-8';

#This is a mysql specific option that is generally defaulted to true.  Only
#disable this for backwards compatibility or the use of non utf-8 databases.
$config['set_names'] = true;

# URL of the Admin Panel section of the User Handbook
# Set none if you want hide the link from Error
$config['wiki_url'] = 'http://wiki.cmsmadesimple.org/index.php ... dmin_Panel';

?>

Re: Can not upload to file manager or image manager

Posted: Fri Oct 30, 2009 6:09 pm
by Rolf
Hi bsheppard,

Welcome to the forum and thanks for this great documented first forum-post!

Some questions and possible answers to start with:

You can change the PHP_memory_limit in the config.php file
This should fix your 'allowed memory size' problem, don't think 512M is necessary  ;)
But 33.554.432 bytes is very high for a memory peak...  :-\ It might be another problem that is causing this...

Please post your System Information here! You can use the Copy function in the top-right corner of the admin screen.

Could be happened when copying the code but the '1' in the line below shouldn't be there.

Code: Select all

$config['process_whole_temp1late'] = false;
Could be a File Owner problem on your server which is causing this upload problem, more info here:
http://forum.cmsmadesimple.org/index.ph ... l#msg44063
When you look at the Modules in the Admin, do you see lines as 'Cannot Delete' or 'change permissions' or so...

For now...

Rolf  :)

Re: Can not upload to file manager or image manager

Posted: Tue Nov 03, 2009 9:20 am
by bsheppard
Hi Rolf,
Thank you for your response, unfortunately I have had no luck with the sollutions you suggested. I have removed the memory limit from the htaccess,  edited the config so that temp1late is template on the line you suggested, rechecked my permissions and checked in the modules section and module manager. I can't see any error messages in either of these.

As requested here is my system information
----------------------------------------------

Cms Version: 1.6.5

Installed Modules:

    * CMSMailer: 1.73.14
    * FileManager: 1.0.1
    * MenuManager: 1.6.2
    * ModuleManager: 1.3.1
    * nuSOAP: 1.0.1
    * Printing: 1.0.3
    * ThemeManager: 1.1.1
    * TinyMCE: 2.5.4


Config Information:

    * php_memory_limit: 512M
    * process_whole_template: false
    * max_upload_size: 2000000000000
    * default_upload_permission: 755
    * assume_mod_rewrite: true
    * page_extension: .html
    * internal_pretty_urls: false
    * use_hierarchy: true


Php Information:

    * phpversion: 5.2.6
    * md5_function: On (True)
    * gd_version: 2
    * tempnam_function: On (True)
    * magic_quotes_runtime: Off (False)
    * memory_limit: 512M
    * max_execution_time: 60
    * safe_mode: Off (False)
    * session_save_path: /var/lib/php/session (1777)


Server Information:

    * Server Api: apache2handler
    * Server Db Type: MySQL (mysql)
    * Server Db Version: 5.0.45


----------------------------------------------
Many thanks,
Ben

Re: Can not upload to file manager or image manager

Posted: Tue Nov 03, 2009 9:28 am
by Rolf
Hi Ben,

It is possible to PM me some temporarely login info for the admin, so I can see for myself?

Regards, Rolf

Re: Can not upload to file manager or image manager

Posted: Tue Nov 03, 2009 9:41 am
by bsheppard
I have pm'd you the details, thanks alot, I can not see the pm in my outbox though, so if you did not recieve it, please let me know :)

Re: Can not upload to file manager or image manager

Posted: Tue Nov 03, 2009 1:28 pm
by Rolf
Hi Ben,

I have looked in your admin.
What I see in Modules and the Filemanager isn't what I suspected, but I'm pretty shure it is a ownership problem on the webserver...
Here some more info: http://wiki.cmsmadesimple.org/index.php ... leshooting
I don't have a ready answer for you at this moment. I have got the same problem on a site and I'm still working on it...

Regards, Rolf