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Customer Feedback Questions

Posted: Sat Jun 06, 2009 8:33 am
by SimonSchaufi
Hi!
I would like to create a Feedback Form for a customer after I have done a project for him and want to ask him some questions. Could you help me what i could ask him? I have no idea and would be happy to hear from you.

Re: Customer Feedback Questions

Posted: Sat Jun 06, 2009 3:24 pm
by jmcgin51
Simon,

What kind of feedback are you looking for?  Feedback about the CMS?  Feedback about his experience working with you?

Re: Customer Feedback Questions

Posted: Sat Jun 06, 2009 3:30 pm
by SimonSchaufi
yes, feedback about his experience working with me

- communication
- price
- time
- ...

Re: Customer Feedback Questions

Posted: Sun Jun 07, 2009 1:40 am
by tyman00
- communication
- price
- time
- quality of work received (yes it is open ended since they aren't as web savvy, but it could help you in the future to address issues)
- likeliness they would work with you again
- likeliness they would refer a colleague to you
- general suggestions to improve the whole process with you
- what they liked about working with you (this way you know your strengths and you can build and promote them)

That's what I can think of at the moment. More may come to me. I actually like this idea and have considered implementing it myself so I think it's a great topic. Since it isn't specifically CMSMS related I am going to move it to The Lounge.

Re: Customer Feedback Questions

Posted: Sun Jun 07, 2009 3:34 pm
by SimonSchaufi
if we could create a good basic form together, i could add it as another form to the form builder module since i have access to it