CMS Made Simple Forums

Good Morning

senorcosta wrote:

When did the Site stop working? Seems that there was an upgrade on 11/24/2007? Did the site stop working before or after?

I noticed it yesterday, Mon Nov 26th

Since it may be not a good idea to publicly post a lot of acces & error data, I offer you to send me
- the complete access log starting from Sun Nov 25th 00:00:00 ending Mon Nov 26th 23:59:59
- the complete error log starting from Sun Nov 25th  00:00:00  ending Mon Nov 26th  23:59:59
i.e. the complete logs of those two days.

I will go through them and see if I can find something.
Any findings will be strictly confidential.

If you want to do that, mail the logs to info@faglork.com

Cheers,
Alex

OK, done. Thanks for your efforts!

Got it,

but you sent me the access log from 27/Nov/2007:14:18:38 to 28/Nov/2007:07:48:48

--> I need BOTH access AND error logs from 25/Nov/2007:00:00:00to 26/Nov/2007:23:59:59

Cheers,
Alex

Alex,
Check your mail

Well, are we at a dead end with this??

I did manage to restore 2 sites by saving the dB then deleting the site. I restored the dB and the site came up. I cut and pasted the info ASAP before it disappeared again and am looking at other CMSs.

Anybody?????

OK guys. I'm guessing anyone who is involved deep in this is not answering anymore hoping I'll go away. OK, I will....I'll go back to using JOOMLA. Too bad, because I like CMSMS also.

The fact still remains however that MULTIPLE sites disappeaerd. Between blaming the ISP, or wanting me to do hundreds of hours of "reading"about logs, I think you guys have buried your heads in the sand on this one.

I wholeheartedly appreciate all the gratis effort you put into this product and I respect your intelligence. However, remember that 99% of people who download and use this expect something that works even if its FREE. There is a major flaw here guys.......and its on your end somewhere.

Good luck and thanks for those of you who made an effort to solve this.

Computers are strange beasts, they don't do anything if not asked to (excluding hardware failure here).

Thats why they write logs, logs tell you what happened when you weren't looking. Now in order to know what happened someone needs to go through the logs.

And all too often the problem is with the isp doing a php upgrade, mysql upgrade or something that brakes compatibility.

If we don't get accurate data of what happened and when we really cannot help, I'm sure you will face the same helping problem on other projects also.

I'm also interested on what happened, if it really is cmsms doing something wrong we really want to fix it, but the logs you have so far provided didn't really tell enough.

As I have played with, but not actually deployed, CMSMS, this thread is indeed very worrisome.

However, my tilt would be toward the cause being some "ISP Event."

The reply from them

I am not sure how much I can help with this, as we really do not support CSM, however I am more then willing to give you my input. As far as anything we have placed on the server itself that may have caused this, I am not really seeing anything that stands out. What is on the server itself is very standard services that all web-servers would hold. being MySQL, apache and PHP. are there perhaps particular versions of these services (MySQL,PHP and apache) that your CSM script requires?

Suggests that the ISP (or, at least, whoever replied to your question) was pretty clueless.

The question should have been, and the reply should have addressed... "HAVE YOU RECENTLY CHANGED ANY CONFIGURATION(S) at your end?  Everything was working until (date___).  I changed nothing, but now when I try to access (URL), all I get is a blank page."

It is not a matter of what the ISP has "put on the server."  The question to the ISP is:  WHAT HAVE YOU CHANGED BETWEEN DATE X AND DATE Y ??"

Meanwhile... if I recall correctly, the original author at one point wrote that the database was intact, and that the database checked "OK."  Deleting the CMSMS files in their directories, reinstalling, then restoring the Database information, resulted in the site showing briefly, then disappearing again. (!?)  [Correct me if I'm mistaken on that.]

Now, what the heck would THAT mean?? 

This all smells of a Server/ISP problem (ERROR!) to me. 

And... WHAT might / could cause cmsms to serve page where there is nothing between the body tags??


As to The Future:  I have seen many many messages where Poster A writes "check your log files." and Poster B replies "huh?"  (or the request is to run php info, or... well, some other esoteric geeky thing.)

HEY DEVELOPERS!  Are you seeing a pattern here?

At least, put a BIG RED WARNING FLAG somewhere at the "beginning" of things:  "If you don't know what this, and this, and this, and this, and this, and this, are.... proceed at your own risk."

"To learn more about [fill in the blank], go here."

NEXT, more diagnostics saved somewhere.  If the ISP (or a hacker) "did" something to a site, make it easier to follow the trail.

Take into account that, OF COURSE, the site is (most likely) being run on a shared server!


Keep Going!

eo

senorcosta wrote: OK guys. I'm guessing anyone who is involved deep in this is not answering anymore hoping I'll go away.

This is downright unfair ... I got your mail, but had to do some  urgent business. Sorry, but I don't create websites for fun but I earn my money with it - so, regardless how you may see that, *my* business comes first. I hope you understand that.

Sincerely,
Alex Dittrich