They can't fix anything unless they can reproduce the problem, system info and any other relevant info would go a long way in helping them help you...
http://forum.cmsmadesimple.org/viewtopi ... =40&t=2661
MicroTiny not working on CMSMS 1.10.1
Re: MicroTiny not working on CMSMS 1.10.1
Oh.. crap, sorry I forgot to add log from my cmsms to this post. There is one here: http://forum.cmsmadesimple.org/viewtopi ... =8&t=59840. But I will of course also attached it here 
File: log.txt

File: log.txt
- Attachments
-
[The extension txt has been deactivated and can no longer be displayed.]
Re: MicroTiny not working on CMSMS 1.10.1
I had the same issue after updating from 1.9.4.2 to 1.10.3.
The upgrade installed MicroTiny leaving TinyMCE in place and set as the default editor.
I could login with Chrome and see the TinyMCE WYSIWIG editor, logout and login with Firefox (preferred browser) and see no wysiwig at all.
Tried changing the default Wysiwig editor with Firefox, from TinyMCE to MicroTiny, but now, no Wysiwig with Chrome nor with Firefox.
I then logged in with Firefox and uninstalled TinyMCE, without removing it, then logged out.
Then logged in with Chrome and the preferences section showed "No Wysiwig selected" so I chose MicroTiny.
Checked a page and MicroTiny Wysiwig now works in Chrome. Logged out and then logged in with Firefox and MicroTiny now working.
Fingers crossed....
The upgrade installed MicroTiny leaving TinyMCE in place and set as the default editor.
I could login with Chrome and see the TinyMCE WYSIWIG editor, logout and login with Firefox (preferred browser) and see no wysiwig at all.
Tried changing the default Wysiwig editor with Firefox, from TinyMCE to MicroTiny, but now, no Wysiwig with Chrome nor with Firefox.
I then logged in with Firefox and uninstalled TinyMCE, without removing it, then logged out.
Then logged in with Chrome and the preferences section showed "No Wysiwig selected" so I chose MicroTiny.
Checked a page and MicroTiny Wysiwig now works in Chrome. Logged out and then logged in with Firefox and MicroTiny now working.
Fingers crossed....