SMTP error

[pierrepercee]

Hello,

I'm having a problem sending a contact form to a customer's site hosted by Ionos.
When I try to send a form from the client's website I receive the following message on the email address provided in the form (email address field). I conclude that SMTP sending retrieves this address as the from address and not the one declared in global settings > mail settings.
"mytrucweb.com" is is the address I provided in the form , not the from adress i provided in global settings > mail settings (smtp)

Code: Select all

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error.

The following address failed:

    adresstosend@gmail.com:
        SMTP error from remote server for TEXT command, host: gmail-smtp-in.l.google.com (74.125.71.26) reason: 550-5.7.26 This mail has been blocked because the sender is unauthenticate
d.
550-5.7.26 Gmail requires all senders to authenticate with either SPF or D
KIM.
550-5.7.26
550-5.7.26  Authentication results:
550-5.7.26  DKIM = did not pass
550-5.7.26  SPF [[b][size=150]mytrucweb.com[/size][/b]] with ip: [xxx.72.xx.xx] = did not pass
550-5.7.26
550-5.7.26  For instructions on setting up authentication, go to
550 5.7.26  https://support.google.com/mail/answer/81126#authentication n1
9-20020a05600c4f9300b0040e55aabbb3si524986wmq.159 - gsmtp

[DIGI3]

Which module is the form using?

[pierrepercee]

Hello Digi3,

It's Formbuilder

[DIGI3]

Check that there's no disposition in the form that changes the "from" address, as these will override the CMSMS config. There's specific ones that will let you make it the "reply-to" instead.

[pierrepercee]

@DIGI3
CMSMS 2..2.19
Formbuilder 1.2

[pierrepercee]

Many thanks Digi3,

That's right !

I wonder if we shouldn't euthanize old gentlemen who claim to be webmasters and whose brains... Perhaps a bit of an extreme solution, we'll beg to differ!