NMS (Newsletter Made Simple) issue [solved]

[daveleger]

Hello,

I have an issue with my server when trying to use the NMS module.  Basically, I installed a fresh copy of CMSMS "Jamaica" and added the required modules for NMS.  When I go into the admin, I see the list menu items for NMS, but can not click on anything. I thought it was a bug with NMS, but I installed the same CMSMS with the same modules on another server, and it works flawlessly.

I have attached a screen grab of what I see when I go and admin the NMS site.  It should show the lists or no lists with a link to add a new list.

It appears to use some Ajax to display the different screens and I am wondering if something needs to be tweaked on my server to allow this.

Thanks very much!

Dave Leger

PS. BTW, CMSMS and NMS are great products!  I have just discovered them and will be using them in the future for many projects!

[Nullig]

What version of PHP are you using?
What is the memory_limit?

Nullig

[daveleger]

I am using PHP Version 5.2.2

I created an .htaccess file with

Code: Select all

php_value memory_limit 24M

My phpinfo(); can be viewed here:

http://attiscorp.merge.ca/test.php

Thanks for the quick reply

[daveleger]

I am still having this issue with the latest CMSMS version 1.4.1 and the latest NMS module 2.2.

In the admin, when I go into the "Newsletter Made Simple" section, I see the NMS tabs and for a quick second, I see what I should be seeing (No Lists, Create a List Link, etc), but it disappears right away and I can not click on any of the NMS menu tabs.

I know it must be a limitation of my server as I've been able to install on another server, no problem.  Any ideas what I may need to tweak?

Here is the demo site, if somebody could have a look, I would be very gracious!

http://d20910659.t136.merge.ca/admin/

User: demo
Pass: demo

Extensions >> News Letter Made Simple

Thanks so very much!

Dave Leger


PS. I have no other issues with any other functinality of CMSMS.  Just the NMS module...

[alby]

I am still having this issue with the latest CMSMS version 1.4.1 and the latest NMS module 2.2.

In the admin, when I go into the "Newsletter Made Simple" section, I see the NMS tabs and for a quick second, I see what I should be seeing (No Lists, Create a List Link, etc), but it disappears right away and I can not click on any of the NMS menu tabs.

I know it must be a limitation of my server as I've been able to install on another server, no problem.  Any ideas what I may need to tweak?

The page is not complete and I see that you have cgi

Try to update memory to 32M (from 1.3+  you can do directly in config.php in first value)
and active debug in config and look for other error in your server logs

Alby

[daveleger]

Thanks for the quick reply Alby.

I've increased the memory limit to 32M and enebaled debugging.  I don't see any errors in the server logs.

Very weird!

Any other ideas?

Dave

[alby]

Any other ideas?

I see:
Fatal error:  Allowed memory size of 33554432 bytes exhausted (tried to allocate 40 bytes) in /hsphere/loc......

Try to 36M in config.php

Alby

[daveleger]

Ouch...

I increased it to 100MB and I get this...

Fatal error:  Allowed memory size of 104857600 bytes exhausted (tried to allocate 40 bytes) in /hsphere/local/home2/attis/attiscorp.com/lib/classes/class.module.inc.php on line 2010


I'll have a look at class.module.inc.php on line 2010

Dave

[alby]

I increased it to 100MB and I get this...

Uninistall, delete NMS folder and re-upload NMS folder

Alby

[daveleger]

This is the 3rd time I've tried and each time was from scratch.

I will try again...

Dave

[alby]

This is the 3rd time I've tried and each time was from scratch.

Module Manager works?

Alby

[daveleger]

Yes, the module manager works.  Should I try to install NMS using the XML file?

I'm positive it's something wrong with my server setup (my web hosting provider's server). I tried it on two different servers hosted by the same company, same results.  When I tried it on another server hosted on a different provider, it worked no problem...

[alby]

When I tried it on another server hosted on a different provider, it worked no problem...

For me it's FastCGI
Strange that you don't have notice in error logs

Alby

[daveleger]

Problem has been solved.

By adding...

Code: Select all

php_flag zend.ze1_compatibility_mode Off

It fixed the problem.

Thanks for your help Alby!

Dave Leger