Formbuilder Form Submission Issue

[richbothe]

All system info posted below.

I tested the mailer settings in CMSMailer module and I receive the test message. I also tested the Mail Settings in Setting - Global Settings and it too worked. Both are set to smtp.

I have created a generic form for testing, but when I submit the form, it does not submit.

I'm not sure what to do at this point.. please help!

Also, does Formbuilder use CMSMailer module or does it use the Mail Settings in Settings - Global Settings?

----------------------------------------------
Cms Version: 2.1.4
Installed Modules:
AdminSearch: 1.0.1
CMSContentManager: 1.1
CMSMailer: 5.2.14
DesignManager: 1.1.1
FileManager: 1.5.2
FormBuilder: 0.8.1.6
Gallery: 2.3.1
MicroTiny: 2.0.3
ModuleManager: 2.0.2
Navigator: 1.0.3
News: 2.50.5
Search: 1.50.2

Config Information:
php_memory_limit:
max_upload_size: 128000000
url_rewriting: mod_rewrite
page_extension: .html
query_var: page
auto_alias_content: true
locale:
set_names: true
timezone: America/New_York
permissive_smarty: false

Php Information:
phpversion: 5.5.38
md5_function: On (True)
json_function: On (True)
gd_version: 2
tempnam_function: On (True)
magic_quotes_runtime: Off (False)
E_ALL: 32767
E_STRICT: 2048
E_DEPRECATED: 8192
test_file_timedifference: No time difference found
test_db_timedifference: No time difference found
create_dir_and_file: 1
memory_limit: 768M
max_execution_time: 300
register_globals: Off (False)
output_buffering: 4096
disable_functions:
open_basedir:
test_remote_url: Success
file_uploads: On (True)
post_max_size: 128M
upload_max_filesize: 128M
session_save_path: /tmp (0700)
session_use_cookies: On (True)
xml_function: On (True)
xmlreader_class: On (True)
check_ini_set: On (True)
curl: On

Performance Information:
allow_browser_cache: Off (False)
browser_cache_expiry: 60
php_opcache: On (True)
smarty_cache: Off (False)
smarty_compilecheck: Off (False)
smarty_cache_udt: Off (False)
auto_clear_cache_age: On (True)
Server Information:
Server Software: Apache
Server Api: cgi-fcgi
Server Os: Linux 2.6.32-673.26.1.lve1.4.20.el6.x86_64 On x86_64
Server Db Type: MySQL (mysqli)
Server Db Version: 5.6.23
Server Db Grants: Found a "GRANT ALL" statement that appears to be suitable

Permission Information:
tmp: /home/qsitedes/cornerballoonshoppe.com/tmp (0755)
tmp_cache: /home/qsitedes/cornerballoonshoppe.com/tmp/cache (0755)
templates_c: /home/qsitedes/cornerballoonshoppe.com/tmp/templates_c (0755)
modules: /home/qsitedes/cornerballoonshoppe.com/modules (0755)
uploads: /home/qsitedes/cornerballoonshoppe.com/uploads (0755)
File Creation Mask (umask): /home/qsitedes/cornerballoonshoppe.com/tmp/cache (0755)
config_file: 0444
----------------------------------------------

[DIGI3]

Check who the form is sending the results 'from'. If you're using a 'from' disposition, that could be part of it - your server may not allow mail to be sent from addresses outside of your domain.
Remove that field and make sure it's from a valid email address in your domain, ideally the one you're using in your smtp setup.
FB does use your CMS mail settings, but can override some of them, like the from address, depending upon your form.

[richbothe]

Thank you for your response.

The domain is cornerballoonshoppe.com and the from address is admin@cornerballoonshoppe.com.

I changed the from address to root@localhost.localdomain, which is the same as another domain I have on the same host and the test works, but the actual submission does not. Another thing I'm noticing is the submission template is not displaying.

[DIGI3]

Have you checked the error logs?

[richbothe]

I don't have direct access to the logs, but I called my host and they were watching the log files as we tested the form. Nothing is being written to the log files when submitting. Only when submitting a test from CMSMailer.

Note: Since our last correspondence I did upgrade to CMSMS 2.1.6. Here is the latest system info:

----------------------------------------------
Cms Version: 2.1.6
Installed Modules:
AdminSearch: 1.0.2
CMSContentManager: 1.1.4
CMSMailer: 6.2.14
DesignManager: 1.1.1
FileManager: 1.5.2
FormBuilder: 0.8.1.6
Gallery: 2.3.1
MicroTiny: 2.0.3
ModuleManager: 2.0.5
Navigator: 1.0.3
News: 2.50.6
Search: 1.50.2

Config Information:
php_memory_limit:
max_upload_size: 128000000
url_rewriting: mod_rewrite
page_extension: .html
query_var: page
auto_alias_content: true
locale:
set_names: true
timezone: America/New_York
permissive_smarty: false

Php Information:
phpversion: 5.5.38
md5_function: On (True)
json_function: On (True)
gd_version: 2
tempnam_function: On (True)
magic_quotes_runtime: Off (False)
E_ALL: 32767
E_STRICT: 2048
E_DEPRECATED: 8192
test_file_timedifference: No time difference found
test_db_timedifference: No time difference found
create_dir_and_file: 1
memory_limit: 768M
max_execution_time: 300
register_globals: Off (False)
output_buffering: 4096
disable_functions:
open_basedir:
test_remote_url: Success
file_uploads: On (True)
post_max_size: 128M
upload_max_filesize: 128M
session_save_path: /tmp (0700)
session_use_cookies: On (True)
xml_function: On (True)
xmlreader_class: On (True)
check_ini_set: On (True)
curl: On

Performance Information:
allow_browser_cache: Off (False)
browser_cache_expiry: 60
php_opcache: On (True)
smarty_cache: Off (False)
smarty_compilecheck: Off (False)
smarty_cache_udt: Off (False)
auto_clear_cache_age: On (True)
Server Information:
Server Software: Apache
Server Api: cgi-fcgi
Server Os: Linux 2.6.32-673.26.1.lve1.4.20.el6.x86_64 On x86_64
Server Db Type: MySQL (mysqli)
Server Db Version: 5.6.23
Server Db Grants: Found a "GRANT ALL" statement that appears to be suitable

Permission Information:
tmp: /home/qsitedes/staging.cornerballoonshoppe.com/tmp (0755)
tmp_cache: /home/qsitedes/staging.cornerballoonshoppe.com/tmp/cache (0755)
templates_c: /home/qsitedes/staging.cornerballoonshoppe.com/tmp/templates_c (0755)
modules: /home/qsitedes/staging.cornerballoonshoppe.com/modules (0755)
uploads: /home/qsitedes/staging.cornerballoonshoppe.com/uploads (0755)
File Creation Mask (umask): /home/qsitedes/staging.cornerballoonshoppe.com/tmp/cache (0755)
config_file: 0644
----------------------------------------------

[DIGI3]

Probably need to change your error reporting level then, and have your host give you access to the logs (or find a host that will). What's the error that's going into the log when you use cmsmailer?

[calguy1000]

I have created a generic form for testing, but when I submit the form, it does not submit.

What exactly does this mean?

When you click the submit button nothing happens? or does the page just reload to the same page/form but a POST actually takes place.

things to check include:
a: Ensure that the HTML validates.
b: Disable javascript and see if it works then (process of elimination).
c: Check for javascript errors (a script on the page may be broken OR may be interfering with the form).
d: Watch the network tab as you hit the submit button, ensure that a POST actually takes place.
e: Look at error logs (try debug mode).

[richbothe]

I'm no longer using a generic form so you can ignore that comment.

a. page validates.
b. disbaled js and no change.
c. There is a javascript error on the console that says

Code: Select all

get-in-touch:1 GET http://staging.cornerballoonshoppe.com/tmp/cache/__URL,,3a519b442fe06c0542830f8e564d24f8__ 404 (Not Found)

.
d. No post in Network tab when clicking submit.
e. tried debug mode, nothing out of the norm. Server logs aren't capturing error because it's not processing.