templates gone??

[Edwin_IandD]

Hello all,

I am having a problem with my templates. Since the last few updates (running 2.2.3.1 at the moment) I lost access to my templates.

I have my installation running in a subfolder on the server (i.e. www.mywebsite.com/newdesign) while I am working on the new design.

At the moment I can open the design manager but as soon as I click on the templates tab (and the stylesheets for that matter) I am greeted with a text version of the roots homepage (www.mywebsite.com) instead of a list of templates.

Obviously this is most inconvenient...

[paulbaker]

Suggest posting full system info. See my signature for how.

Any PHP error messages logged in your host?

[Edwin_IandD]

----------------------------------------------

Cms Version: 2.2.3.1

Installed Modules:

AdminSearch: 1.0.4
CGEcommerceBase: 1.6.2
CGExtensions: 1.53.19
CGGoogleMaps2: 1.1.1
CGPaymentGatewayBase: 1.6.1
CGSimpleSmarty: 2.1.2
CGSmartImage: 1.21.9
CMSContentManager: 1.1.6
CMSMailer: 6.2.14
Captcha: 0.5.5
Cart2: 1.2.2
CmsJobManager: 0.1.1
DesignManager: 1.1.3
FRShipping2: 2.0.0
FileManager: 1.6.4
FilePicker: 1.0.1
FormBuilder: 0.8.1.6
FrontEndUsers: 1.31.3
Gallery: 2.3.1
JQueryTools: 1.4.0.1
MenuManager: 1.50.3
MicroTiny: 2.2.1
ModuleManager: 2.1.2
Navigator: 1.0.8
News: 2.51.3
Orders: 1.18.4
PaypalGateway: 2.5.2
Products: 2.25.3
Promotions: 1.2.1
Search: 1.51.2
StripeGateway: 1.2.1


Config Information:

php_memory_limit:
max_upload_size: 64000000
url_rewriting: none
page_extension:
query_var: page
auto_alias_content: true
locale:
set_names: true
timezone: Europe/Dublin
permissive_smarty: false


Php Information:

phpversion: 5.6.31
md5_function: On (True)
json_function: On (True)
gd_version: 2
tempnam_function: On (True)
magic_quotes_runtime: Off (False)
E_ALL: 32759
E_STRICT: 2048
E_DEPRECATED: 8192
test_file_timedifference: No time difference found
test_db_timedifference: No time difference found
create_dir_and_file: 1
memory_limit: 512M
max_execution_time: 120
register_globals: Off (False)
output_buffering: 0
disable_functions: show_source, system, shell_exec, passthru, exec, phpinfo, popen, proc_open
open_basedir:
test_remote_url: Success
file_uploads: On (True)
post_max_size: 8M
upload_max_filesize: 64M
session_save_path: /var/cpanel/php/sessions/ea-php56 (4733)
session_use_cookies: On (True)
xml_function: On (True)
xmlreader_class: On (True)
check_ini_set: On (True)
curl: On


Performance Information:

allow_browser_cache: Off (False)
browser_cache_expiry: 60
php_opcache: Off (False)
smarty_cache: Off (False)
smarty_compilecheck: Off (False)
auto_clear_cache_age: On (True)

Server Information:

Server Software: Apache
Server Api: cgi-fcgi
Server Os: Linux 2.6.32-696.1.1.el6.x86_64 On x86_64
Server Db Type: MySQL (mysqli)
Server Db Version: 5.6.37
Server Db Grants: Found a "GRANT ALL" statement that appears to be suitable


Permission Information:

tmp: /home/mywebsite/public_html/newdesign/tmp (0755)
tmp_cache: /home/mywebsite/public_html/newdesign/tmp/cache (0755)
templates_c: /home/mywebsite/public_html/newdesign/tmp/templates_c (0755)
modules: /home/mywebsite/public_html/newdesign/modules (0755)
uploads: /home/mywebsite/public_html/newdesign/uploads (0755)
File Creation Mask (umask): /home/mywebsite/public_html/newdesign/tmp/cache (0755)
config_file: 0444

----------------------------------------------

[Edwin_IandD]

No PHP errors.

Thanks for your help. Hopefully this will help to solve this problem...

[Edwin_IandD]

Anybody an idea?

I just noticed that the list with templates very very shortly flashes (like a split second, that why I hadn't noticed it yet) before it shows the text version of the homepage.

The div id="filterdialog" and the div id="addtemplatedialog" are both set to display:none

Any ideas are welcome.. I need to finish this website, but I am unable with the templates hiding from me!

[paulbaker]

Sorry I don't know what the answer is to your issue.

[Edwin_IandD]

It is actually the div id="template_area" that is showing incorrectly.

I just tried on a different browser and also on a different computer just in case it was something on my machine, but got the same result.

Are the design specific templates stored anywhere (DB or files) so I can edit them outside of the Design Manager

[paulbaker]

The templates are stored in the database but I wouldn't recommend fiddling around there (if you do, be sure you have a backup...)

Things I would try:
CMSMS clear cache
Browser clear cache
Install refresh (upload the install zip file, expand it and run it, it will see the installation and run a refresh which might sort out the problem)

[Edwin_IandD]

Would the install refresh not happen with an update? I just updated to 2.2.3.1 and nothing changed.

[Jo Morg]

I would venture saying that you have some sort of firewall security such as ModSecurity in effect that is interfering with the javascript of CMSMS backend, particularly the ajax refresh of DesignManager. Sometimes it's just a CPanel setting otherwise you'd have to contact the host to sort that out for you.

[Edwin_IandD]

Jo, you saved my day! Disabled ModSecurity and everything is working again... Excellent! Thanks a lot.

[paulbaker]

Well done Jo