Blanko pagina bij opvragen My Account in Admin pannel

[amarant]

Als administrator krijg ik een blanko pagina wanneer ik in het Admin pannel onder My Preferences My Account aanklik.
Hetzelfde gebeurt bij de overige gebruikers (editors).
Hoe kan ik dit weer in orde maken?
Dit probleem is ontstaan na upgrade van 1.12 naar 1.12.2.

----------------------------------------------

Cms Version: 1.12.2

Installed Modules:

CMSMailer: 5.2.14
FileManager: 1.4.5
MenuManager: 1.8.7
ModuleManager: 1.5.8
News: 2.15.2
Printing: 1.1.2
Search: 1.7.13
ThemeManager: 1.1.8
TinyMCE: 2.9.12
FormBuilder: 0.8.1.3
Captcha: 0.5.2
CGSimpleSmarty: 1.10
CGExtensions: 1.53.6
CGGoogleMaps: 2.4.7
Gallery: 2.1.4
CustomContent: 1.10
FrontEndUsers: 1.31.3
DownloadManager: 1.5.3
Uploads: 1.23
CGBlog: 1.13.6
CMSPrinting: 1.0.5
MicroTiny: 1.2.9
FCKeditorX: 1.1.0
XStandard: 1.2
JQueryTools: 1.3.9
SelfRegistration: 1.9.6


Config Information:

php_memory_limit:
process_whole_template:
max_upload_size: 10000000
url_rewriting: mod_rewrite
page_extension: .html
query_var: page
image_manipulation_prog: GD
auto_alias_content: true
locale: nl_NL
default_encoding: utf-8
admin_encoding: utf-8
set_names: true


Php Information:

phpversion: 5.6.18
md5_function: On (True)
gd_version: 2
tempnam_function: On (True)
magic_quotes_runtime: Off (False)
E_STRICT: 2048
E_DEPRECATED: 8192
memory_limit: 96M
max_execution_time: 60
output_buffering: 4096
safe_mode: Off (False)
file_uploads: On (True)
post_max_size: 10M
upload_max_filesize: 10M
session_save_path: /tmp (0700)
session_use_cookies: On (True)
xml_function: On (True)
xmlreader_class: On (True)


Server Information:

Server Api: litespeed
Server Db Type: MySQL (mysql)
Server Db Version: 10.0.20
Server Db Grants: Could not find a suitable "GRANT ALL" permission. This may mean you could have problems installing or removing modules. Or even adding and deleting items, including pages
Server Time Diff: No filesystem time difference found


----------------------------------------------

[Rolf]

Clear cache
Probeer debug=true aan te zetten in config.php
Check servers Error log

[velden]

En misschien een checksum check. Zeker als je upgrade m.b.t. FTP hebt uitgevoerd.

[amarant]

In debog mode krijg ik in Admin bij My Preferences, My Account:
Fatal error: Class 'CmsAdminUtils' not found in /home/deb77417/domains/dervv.nl/public_html/lib/classes/class.CmsAdminThemeBase.php on line 1261

De serveer error log geeft:
[Wed Jun 01 15:43:57.462549 2016] [lsapi:error] [pid 686272:tid 140268741277440] [client 80.114.26.19:53185] [host www.dervv.nl] Backend fatal error: PHP Fatal error: Class 'CmsAdminUtils' not found in /home/deb77417/domains/dervv.nl/public_html/lib/classes/class.CmsAdminThemeBase.php on line 1261\n, referer: http://www.dervv.nl/admin/index.php?sec ... c51f277e5f

Het resultaat van de checksum is:
154 Files Not found
Files Not found:
/tmp/cache/SITEDOWN
/lib/classes/class.CmsAdminUtils.php
/install/lang.php
/install/index.php
/install/install.css
/install/lang/ext/hu_HU.php
/install/lang/ext/pt_BR.php
/install/lang/ext/de_DE.php
/install/lang/ext/nl_NL.php
/install/lang/ext/fa_FA.php
/install/lang/ext/fi_FI.php
/install/lang/ext/ca_ES.php
/install/lang/ext/iw_IL.php
/install/lang/ext/ar_AR.php
/install/lang/ext/fa_IR.php
/install/lang/ext/fr_FR.php
/install/lang/ext/sr_YU.php
/install/lang/ext/pl_PL.php
/install/lang/ext/ro_RO.php
/install/lang/ext/da_DK.php
/install/lang/ext/hr_HR.php
/install/lang/ext/ru_RU.php
/install/lang/ext/sk_SK.php
/install/lang/ext/nb_NO.php
/install/lang/ext/sv_SE.php
/install/lang/ext/it_IT.php
/install/lang/ext/mn_MN.php
/install/lang/ext/rm_CH.php
/install/lang/ext/es_ES.php
/install/lang/ext/tr_TR.php
/install/lang/ext/cs_CZ.php
/install/lang/ext/sl_SI.php
/install/lang/ext/index.html
/install/lang/ext/ja_JP.php
/install/lang/ext/zh_TW.php
/install/lang/ext/lt_LT.php
/install/lang/ext/en_CY.php
/install/lang/ext/pt_PT.php
/install/lang/en_US.php
/install/lang/index.html
/install/standard.js
/install/translation.functions.php
/install/cmschecksum.php
/install/lib/functions.php
/install/lib/classes/CMSUpgradePage6.class.php
/install/lib/classes/CMSInstallPage4.class.php
/install/lib/classes/CMSInstallPage6.class.php
/install/lib/classes/CMSUpgradePage3.class.php
/install/lib/classes/CMSInstallPage5.class.php
/install/lib/classes/CMSUpgradePage1.class.php
/install/lib/classes/CMSInstallPage1.class.php
/install/lib/classes/CMSInstaller.class.php
/install/lib/classes/CMSUpgradePage5.class.php
/install/lib/classes/CMSUpgradePage4.class.php
/install/lib/classes/CMSInstallerPage.class.php
/install/lib/classes/CMSInstallPage7.class.php
/install/lib/classes/CMSUpgradePage2.class.php
/install/lib/classes/index.html
/install/lib/classes/CMSInstallPage3.class.php
/install/lib/classes/CMSInstallPage2.class.php
/install/lib/classes/CMSUpgradePage7.class.php
/install/lib/index.html
/install/releasenotes.txt
/install/upgrades/upgrade.4.to.5.php
/install/upgrades/upgrade.28.to.29.php
/install/upgrades/upgrade.36.to.37.php
/install/upgrades/upgrade.3.to.4.php
/install/upgrades/upgrade.5.to.6.php
/install/upgrades/upgrade.27.to.28.php
/install/upgrades/upgrade.33.to.34.php
/install/upgrades/upgrade.7.to.8.php
/install/upgrades/upgrade.24.to.25.php
/install/upgrades/upgrade.14.to.15.php
/install/upgrades/upgrade.18.to.19.php
/install/upgrades/upgrade.23.to.24.php
/install/upgrades/upgrade.20.to.21.php
/install/upgrades/upgrade.9.to.10.php
/install/upgrades/upgrade.1.to.2.php
/install/upgrades/upgrade.16.to.17.php
/install/upgrades/upgrade.29.to.30.php
/install/upgrades/upgrade.13.to.14.php
/install/upgrades/upgrade.8.to.9.php
/install/upgrades/upgrade.6.to.7.php
/install/upgrades/upgrade.11.to.12.php
/install/upgrades/upgrade.19.to.20.php
/install/upgrades/upgrade.34.to.35.php
/install/upgrades/upgrade.17.to.18.php
/install/upgrades/upgrade.21.to.22.php
/install/upgrades/index.html
/install/upgrades/upgrade.31.to.32.php
/install/upgrades/upgrade.32.to.33.php
/install/upgrades/upgrade.35.to.36.php
/install/upgrades/upgrade.12.to.13.php
/install/upgrades/upgrade.22.to.23.php
/install/upgrades/upgrade.26.to.27.php
/install/upgrades/upgrade.25.to.26.php
/install/upgrades/upgrade.15.to.16.php
/install/upgrades/upgrade.10.to.11.php
/install/upgrades/upgrade.2.to.3.php
/install/upgrades/upgrade.30.to.31.php
/install/templates/upgrade5.tpl
/install/templates/install5.tpl
/install/templates/upgrade3.tpl
/install/templates/install6.tpl
/install/templates/upgrade4.tpl
/install/templates/install1.tpl
/install/templates/pagestart.tpl
/install/templates/install7.tpl
/install/templates/installer_start.tpl
/install/templates/upgradeheader.tpl
/install/templates/installer_end.tpl
/install/templates/install4.tpl
/install/templates/upgrade6.tpl
/install/templates/upgrade1.tpl
/install/templates/install2.tpl
/install/templates/index.html
/install/templates/install3.tpl
/install/templates/upgrade2.tpl
/install/templates/upgrade7.tpl
/install/templates/installheader.tpl
/install/schemas/initial.sql
/install/schemas/schema.php
/install/schemas/extra.sql
/install/schemas/createseq.php
/install/schemas/index.html
/install/upgrade.php
/install/images/2.gif
/install/images/body.jpg
/install/images/4off.gif
/install/images/stop.gif
/install/images/bg_titles.png
/install/images/accept.gif
/install/images/expand.gif
/install/images/bg_banner.png
/install/images/nav.png
/install/images/5off.gif
/install/images/warning.gif
/install/images/logoCMS.png
/install/images/3off.gif
/install/images/info-external.gif
/install/images/yellow.gif
/install/images/red.gif
/install/images/5.gif
/install/images/6off.gif
/install/images/7off.gif
/install/images/green.gif
/install/images/6.gif
/install/images/1off.gif
/install/images/1.gif
/install/images/index.html
/install/images/7.gif
/install/images/2off.gif
/install/images/3.gif
/install/images/4.gif

83 Files failed md5sum check:
/modules/MicroTiny/lang/ext/fr_FR.php
/modules/CMSMailer/index.html
/modules/FileManager/action.newdir.php
/modules/FileManager/action.savesettings.php
/modules/FileManager/lang/ext/hu_HU.php
/modules/FileManager/lang/ext/de_DE.php
/modules/FileManager/lang/ext/nl_NL.php
/modules/FileManager/lang/ext/fi_FI.php
/modules/FileManager/lang/ext/ca_ES.php
/modules/FileManager/lang/ext/pl_PL.php
/modules/FileManager/lang/ext/da_DK.php
/modules/FileManager/lang/ext/et_EE.php
/modules/FileManager/lang/ext/ru_RU.php
/modules/FileManager/lang/ext/sv_SE.php
/modules/FileManager/lang/ext/it_IT.php
/modules/FileManager/lang/ext/cs_CZ.php
/modules/FileManager/lang/ext/lt_LT.php
/modules/FileManager/lang/ext/pt_PT.php
/modules/FileManager/lang/en_US.php
/modules/FileManager/method.upgrade.php
/modules/FileManager/action.postletupload.php
/modules/FileManager/method.install.php
/modules/FileManager/method.uninstall.php
/modules/FileManager/fileinfo.php
/modules/FileManager/templates/settings.tpl
/modules/FileManager/templates/chmodfile.tpl
/modules/FileManager/templates/renamefile.tpl
/modules/FileManager/templates/confirmdeltree.tpl
/modules/FileManager/action.changedir.php
/modules/FileManager/action.chmoddir.php
/modules/FileManager/untgz.php
/modules/FileManager/icons/themes/default/actions/padlock.gif
/modules/FileManager/icons/themes/default/extensions/32px/index.html
/modules/FileManager/icons/themes/default/extensions/16px/index.html
/modules/FileManager/action.defaultadmin.php
/modules/FileManager/dunzip.php
/modules/FileManager/postletupload.php
/modules/FileManager/action.chmodfile.php
/modules/FileManager/action.filesform.php
/modules/News/lang/ext/fr_FR.php
/modules/News/lang/en_US.php
/modules/News/templates/Simplex_Detail_template.tpl
/modules/News/templates/articleprint.tpl
/modules/News/templates/orig_detail_template.tpl
/modules/News/templates/orig_summary_template.tpl
/modules/News/templates/Summary_Simplex_template.tpl
/modules/News/action.defaultadmin.php
/modules/News/changelog.inc
/modules/News/index.html
/plugins/function.process_pagedata.php
/plugins/function.cms_selflink.php
/admin/listtemplates.php
/admin/changegroupperm.php
/admin/lang/en_US/admin.inc.php
/admin/listcontent.php
/admin/listbookmarks.php
/admin/loginstyle.php
/admin/themes/OneEleven/css/style.css
/admin/themes/OneEleven/css/style-rtl.css
/admin/themes/NCleanGrey/css/style.css
/admin/themes/NCleanGrey/css/style-rtl.css
/admin/listusertags.php
/admin/templatecss.php
/admin/myaccount.php
/admin/listusers.php
/admin/listcssassoc.php
/admin/style.php
/admin/edittemplate.php
/admin/changegroupassign.php
/admin/listmodules.php
/admin/listgroups.php
/admin/listcss.php
/admin/systeminfo.php
/tmp/cache/index.html
/tmp/templates_c/index.html
/lib/page.functions.php
/lib/misc.functions.php
/lib/nls/fr_FR.nls.php
/lib/nls/cs_CZ.nls.php
/lib/classes/class.admintheme.inc.php
/lib/html_entity_decode_utf8.php
/lib/html_entity_decode_php4.php
/lib/smarty/libs/sysplugins/smarty_resource.php

De error meldingen zeggen mij niets en met het checksum-resultaat weet ik ook niet wat ik aan moet.
Wat kan ik nu verder doen?

[velden]

Even serieus:

De error meldingen zeggen mij niets en met het checksum-resultaat weet ik ook niet wat ik aan moet.
Wat kan ik nu verder doen?

In debog mode krijg ik in Admin bij My Preferences, My Account:
Fatal error: Class 'CmsAdminUtils' not found in /home/deb77417/domains/dervv.nl/public_html/lib/classes/class.CmsAdminThemeBase.php on line 1261

De serveer error log geeft:
[Wed Jun 01 15:43:57.462549 2016] [lsapi:error] [pid 686272:tid 140268741277440] [client 80.114.26.19:53185] [host http://www.dervv.nl] Backend fatal error: PHP Fatal error: Class 'CmsAdminUtils' not found in /home/deb77417/domains/dervv.nl/public_html/lib/classes/class.CmsAdminThemeBase.php on line 1261\n, referer: http:/

Het resultaat van de checksum is:
154 Files Not found
Files Not found:
/tmp/cache/SITEDOWN
/lib/classes/class.CmsAdminUtils.php
/install/lang.php
/install/index.php
/install/install.css


83 Files failed md5sum check:
/modules/MicroTiny/lang/ext/fr_FR.php
/modules/CMSMailer/index.html
...
/modules/News/index.html
/plugins/function.process_pagedata.php
/plugins/function.cms_selflink.php
/admin/listtemplates.php
/admin/changegroupperm.php
...
/admin/listgroups.php
/admin/listcss.php
/admin/systeminfo.php
/tmp/cache/index.html
/tmp/templates_c/index.html
/lib/page.functions.php
/lib/misc.functions.php
...
/lib/html_entity_decode_php4.php
/lib/smarty/libs/sysplugins/smarty_resource.php

Er zouden nu toch wat belletje moeten gaan rinkelen.

Als je de juiste checksum file hebt gebruikt dan is er iets serieus mis met je installatie:
Je mist een bestand uit /lib/classes/ dat in ieder geval zorgt voor de fatal error.
Missing files uit de install directory kun je negeren evenals /tmp/cache/SITEDOWN

83 Files failed md5sum check: al die files hebben een checksum die niet overeenkomt met wat het zou moeten zijn, die zijn dus corrupt. Vermoedelijk heb je de bestanden gekopieerd met een FTP client en die niet juist ingesteld (binary transfer mode) of het is gewoon een brakke client.

Eerst maak je een backup van de huidige situatie (bestanden én database!).

Daarna moet je er op één of andere manier voor zorgen dat de originele bestanden (uit de download van CMS Made Simple) naar je server worden geupload en daarbij de oude bestanden overschrijven. Uiteraard wel dezelfde versie nemen als die je onlangs geinstalleerd hebt.

Gebruik bij voorkeur de file manager van je hosting's admin panel die hopelijk een .tar.gz kan uitpakken voor je. Dat is het meest betrouwbare. Anders een fatsoenlijke FTP client (FileZilla bijvoorbeeld) en die instellen op BINARY transfer mode voor alles.

Als je tijdens de eerdere upgrade zelf niet tegen fouten ben aangelopen kun je daarna de install folder verwijderen (of niet uploaden). Dat lost hopelijk je problemen op NADAT je natuurlijk in CMSMS de cache een keer hebt geleegd.

[amarant]

Gelukt, bedankt voor de hulp.