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 Post subject: site returning blank pages [Solved]
PostPosted: Tue Oct 23, 2007 9:38 am 
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Joined: Sun Aug 26, 2007 2:08 am
Posts: 17
Since a few days I'm encountering problems with my CMS site(s), it frequently happens that I get a blank page from the server instead of the content that should be there.
This also happens when I'm in admin mode, server responses range from missing CSS formatting for the admin pages to simply blank.
Clicking on the reload does not always bring the page back.

I'm temporarily bypassing the problem by having a FTP connection to the related template_c folder and when I get a blank page in the browser, I manually delete the contents of template_c. This then brings the formatted content back in the browser window, however not stable.

Currently I have no idea where to look for a possible error, and it's driving me nuts ???, also because some of the sites are running NMS, but due to the "blank's", the intermediate refreshes between batches are then missing and I have no good feeling that all mails get processed.

I suspect that it is a problem at the provider that is hosting my sites, but I can't nail down the reason for the "blank's".....

Until now I've been more than happy with the features and possibilities of CMS and I would not want to fall back to "standard" website's anymore. :'(

Any suggestions are highly welcome....


Some additional information:

Using Commview I monitored the data traffic between client and server,

GET /index.php?page=home HTTP/1.1
Host: xxxxxxxxxxxxxxxxx
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8.1.8) Gecko/20071008 Firefox/2.0.0.8
Accept: text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Connection: keep-alive

HTTP/1.1 200 OK
Date: Wed, 24 Oct 2007 00:29:15 GMT
Server: Apache
X-Powered-By: PHP/4.3.11
Keep-Alive: timeout=15, max=100
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/html

0 <<<<<< server reply

But the request for the favicon.ico from the same site came through, all data intact.
It almost seems that CMSms is glitching, clicking the refresh about a minute later then
gave the site contents correctly.


Last edited by sysmaster on Thu Nov 01, 2007 12:58 am, edited 1 time in total.

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 Post subject: Re: site returning blank pages
PostPosted: Wed Oct 24, 2007 11:25 pm 
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Joined: Mon Jul 24, 2006 3:27 pm
Posts: 3694
Location: Paris
May be too much traffic/volume ? ask your hosting provider, look at your logs.
May be hacked ? record your logs, review your installation, monitor pages' source delivered to browsers.

Pierre M.

_________________
-- Pierre, support team member. comodérateur du forum francophone.
Please read "how to submit installation/support requests" before posting. Don't send private messages to ask for support.
Want to contribute to CMSms ? Improve the wiki with your forum account.


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 Post subject: Re: site returning blank pages [Solved]
PostPosted: Thu Nov 01, 2007 1:03 am 
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Joined: Sun Aug 26, 2007 2:08 am
Posts: 17
Merci Beaucoup Pierre,

It seems the problem was lack of memory... after the provider allowed me to increase the memory allocations via .htaccess, the blank page issue has disappeared.

Thanks for the advice

Luke


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