Service Desk missing variable [bug listed - solved]

Have a question or a suggestion about a 3rd party addon module or plugin?
Let us know here.
Post Reply
janvl
Power Poster
Power Poster
Posts: 947
Joined: Wed Aug 13, 2008 10:57 am

Service Desk missing variable [bug listed - solved]

Post by janvl »

Hi,

first,

when I define several statusses and I make email-messages then the {$startdate} variable returns nothing, I tried

"<p>{$startdate} - startdate - ..{$createdate|date_format} createdate </p>"

and it returns
"<p> - startdate - .. createdate </p>"

all other variables show up in the mail and it is ONLY when I change status and the status-template is used.


second,

I use more languages. For the first notification to the user, I send an email where the language is determined by
{if $lang == 'de_DE'} for german (for example).
If I change the status this will not work, does someone have a hint on how to solve it without defining the same status in three different languages?

Kind regards,
Jan
Last edited by janvl on Tue Dec 11, 2012 11:22 am, edited 1 time in total.
Duketown

Re: Service Desk missing variable

Post by Duketown »

Jan,

I checked the code for the start date. It is a bug. Will be solved with the next release.

No idea how to handle the language settings.

Duketown
janvl
Power Poster
Power Poster
Posts: 947
Joined: Wed Aug 13, 2008 10:57 am

Re: Service Desk missing variable

Post by janvl »

Hi

thanks for notifying it is a bug, saves me searching.

I will solve the language-part by making a three-language E-Mail
when the status changes.

When it is ready I will see if my customers are willing to use it, frankly I have no idea if they will.

Kind regards,
Jan
Duketown

Re: Service Desk missing variable

Post by Duketown »

Jan,

With regards to the mail to the incident raiser, you would need to know in which language the person would like to communicate in. What was your idea for that. It seems like a field from FEU (since there the incident raisers are located, at least their info).
Sounds by the way as a MLE solution that you are looking for. I've not seen a module (I've not seen them all) that has language related mail settings.
For now multiple statusses (with the correct language being used on the mail) seems to be a solution, but I agree it is an it solution and not very handy for the end user.

Duketown
janvl
Power Poster
Power Poster
Posts: 947
Joined: Wed Aug 13, 2008 10:57 am

Re: Service Desk missing variable

Post by janvl »

Hi,

I use Rolf's solution for multilanguage. This gives the opportunity to handle most language items.

For me the situation is no big deal, status-notification is short anyway. The "problem" can be found in more modules using mail but most will still be usable.

BTW the site that I want to use (test) Servicedesk for is my own, http://www.stajl.at
Depending if my customers want to use it I might upgrade to gold but I have no idea if they will, this is austia and very conservative.

Kind regards,
Jan
janvl
Power Poster
Power Poster
Posts: 947
Joined: Wed Aug 13, 2008 10:57 am

Re: Service Desk missing variable [bug listed - solved]

Post by janvl »

Considering Multilanguage,

The confirmation is arranged as follows.

After submitting the service-request you jump to a page where the browserlanguage is checked with the udt "browser_language", see Rolf"s article on multilanguage CMS.
There I do a redirect to language specific pages, no highlight but functional.

Kind regards,
Jan
Post Reply

Return to “Modules/Add-Ons”